Question

Sharing to instagram stories ERROR


I'm new to the deezer application. So when I saw an option to share my music to my instagram stories I was excited.
However, when I try using the option it gives an error at the bottom of the screen saying "error has occured". I tried everything from turning on/off many things to reïnstalling instagram and deezer and trying different app versions. But nothing seems to work.

Is this something that needs to be fixed? Am I the only one having it?

Using Xiaomi Mi A2 Lite
Living in The Netherlands


47 replies

Userlevel 7
Badge +6
Hi there @Ties.Knol

Thank you for reporting this and welcome to our community!
I'm sorry about what you're experiencing, it's a new feature. So we're collecting feedback about issues like this, are you using a Xiaomi phone? Our devs are investigating this and I'll let you know once we've got an update!
Thank you for looking in to this @Rudi . Yes I'm using a Xiaomi phone. Also I accidentally tapped the 'solved' button. I'm not sure how to undo this but just so you know, it is not solved yet 😅
The same problem. I have Xiaomi as well
Userlevel 7
Badge +6
Hey @Ties.Knol

No probs, that's for me to worry about ;)
I've give the team your phone model so that it helps with their investigation. I'll get back to you once I hear more about it.
mine is the Huawei Mate 10 pro, and it displayed the same error.
Same problem here, I own a OnePlus 6 and I'm in version 9.0 of Android.

Userlevel 7
Badge +6
Thanks @mariowilly10 @Odesplugado I've passed it on too!
Hey guys, I'm encountering the same problem with the Pocophone F1.

Hope you find the solution, cheers!
Having the same problem on the OnePlus 5T running OP5T_O2_BETA_31 version, android 9.0
Userlevel 6
Badge +4
@Lukand1 @Valdet Hi there! Thanks for letting us know 🙂 Our developers are working on this and it will be fixed ASAP. Please don't forget to follow this thread for further updates 😉
Hello! I'm replying a little late, but I'm having the same issue with an LG G5, on Android 7.0
Userlevel 7
Badge +6
Thanks for reporting it @LadyHeatherr
Cuento con un error al momento de cargar las letras de las canciones. Tengo la versión Beta de Deezer para Android (Sony específicamente) y me aparece un error de conexión y no puedo ver las letras, ni compartirlas.

Same problem on Sony Xperia XA1 Plus, please solve it guys 🙏
Same problem on my Samsung A7(2018).
Userlevel 7
Badge +6
Hi there @Matias Britez @Mandorinaa @Metalfreak

Have you tried to just restart the app? Does this happen only in a specific song or in all songs?
Hi there @Matias Britez @Mandorinaa @Metalfreak

Have you tried to just restart the app? Does this happen only in a specific song or in all songs?


It happens in all songs, when trying to share the lyrics too. I restarted the app, doesn't help
Userlevel 7
Badge +6
Hi there @Metalfreak

Thank you for replying. Our devs are looking into this as well. I've just checking and they're working on a fix. Please bear with us a bit longer 🤓
Hi there @Matias Britez @Mandorinaa @Metalfreak

Have you tried to just restart the app? Does this happen only in a specific song or in all songs?

All songs and I tried even reinstalling, deleting files and everything but it doesn't work. Can't share the lyrics either.
Userlevel 7
Badge +6
Hi there @Mandorinaa

Thank you for your feedback - will pass in on to our devs. In some devices this feature is unfortunately not working well.
Hi, I have the same problem, it has always been like that for every song; I can't share lyrics or anything on Instagram stories. I am using Samsung A5, 2016 and my Deezer app is updated. Could you please see what is the problem? Thank you 🙂
Same 🙋🏼
Using Xiaomi Redmi Note 4x, Ukraine.
Dunno about all songs, but all I've tried to share weren't shared due to this error.
Restart didn't help (the phone itself too 😂).
Userlevel 7
Badge +6
Sorry about that, guys! We will keep passing the feedback on to the right team and they are still investigating this issue 😞
I use a Samsung S9 and I have the same issue. Can't share lyrics to Instagram stories
Huawei P20 dose not work as well

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