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Reset Flow?

  • 9 December 2017
  • 43 replies
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Well, I downloaded android app and when I logged in it ofered me to choose preferences (though I have my account for a long time and already did my preferences). I accidently pressed 'like' on Shakira and now Flow always offers me her songs🤦🏽. And even though I deleted her from my fav artists I still have her in recommendation.
And - the most interesting - now I read this topic and realize that there's nothing I can do. That's quite stupid.
Userlevel 7
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Sorry about that. If you have been asked to chose your preferences again it means that you have registered a new account, because you can only chose your preferences once. I would double check if you actually registered an account with another email address.

However at the moment, the only way to reset those preferences is to delete the account and make a new one.
I did not register a new account. I just downloaded andriod app. Before I used the web version only. It turns out that the first time I was asked about my preferences on the web version about 2 years ago when I created account, and the second time happened a few days ago when I logged in on android. I know for sure that I did not create a new account because I used the same email.
Furthermore to the list of my favorite artists were added new ones. For instance 2 years ago I added Jamie N Commons to fav artist on the web. Now I accidently added Shakira on android. And they were BOTH on my list.
Userlevel 7
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I did not register a new account. I just downloaded andriod app. Before I used the web version only. It turns out that the first time I was asked about my preferences on the web version about 2 years ago when I created account, and the second time happened a few days ago when I logged in on android. I know for sure that I did not create a new account because I used the same email.
Furthermore to the list of my favorite artists were added new ones. For instance 2 years ago I added Jamie N Commons to fav artist on the web. Now I accidently added Shakira on android. And they were BOTH on my list.


Hi there, there is something you can do 🙂 Technically you only have to dislike 3 of her songs when they appear in you Flow. She will then automatically be banned from your Flow 🙂 As of now, she's not listed under you banned artists. Please dislike her tracks on Flow and let us know, should her tracks still be recommended after you dislked more than 3 of her songs 🙂
Thank you, it really helps.
Hi there! I’ve lended my phone at a party I gave now my flow is ruined! lol

Seriously, some of my friends and I definitely do NOT share musical taste.

How can I make my everyday happier? Thank you guys!
Userlevel 7
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@Danilo katzaroff I moved your post to this topic. You can reset or exclude certain tracks yourself, but flow will learn quickly. The more you play your favourites the sooner the party tracks won't appear in your Flow anymore. Also disliking those tracks when played also helps 🙂
Hi,

Is there a way to reset your flow selections, since my 7 yo daughter used the original premium account she has added lots of stuff that I don't want in my favourites. I have cleared those out but my flow now includes Mamma Mia and Little Mix!!! Driving me nuts to the point that Flow no longer is a viable option to use. Is there a way to reset this, or at the very least be able to blacklist a track so it never appears on your flow again? This would be really useful for Oasis and U2 that keep playing in my lists. 🙂

Regards,
Keith
Userlevel 7
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@Keith.Ellis Please check the answer on the first post here. You can't reset Flow. But disliking tracks will ban them from your Flow. Disliking 3 tracks from one artist will also ban the artist from your Flow 🙂
I assume the 'dislike' option is the X in a circle?
Userlevel 7
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I assume the 'dislike' option is the X in a circle? Correct 🙂
Please help me to reset my flow and any suggested tracks. Every time i use it, flow recommend me 49/100 tracks from my favorites songs, 1/100 new song i like, and 50/100 shit songs for repeat again and again!!! First time i used flow i was suprised it's genius suggestion but now i hate it and thinking about another services
Userlevel 7
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Please help me to reset my flow and any suggested tracks. Every time i use it, flow recommend me 49/100 tracks from my favorites songs, 1/100 new song i like, and 50/100 shit songs for repeat again and again!!! First time i used flow i was suprised it's genius suggestion but now i hate it and thinking about another services

Please see above 😉
Really find flow terrible, all the bits about read earlier in the section miss the point, it needs to be easier to correct how terrible the tool is.
how do i clear my flow
Userlevel 7
Badge +5
Hi @RC4 it is not possible to clear the Flow I am afraid. The only work around to this is to create a new account. Please read more about Flow above 😉
Hello, how can I clean my account?
Delete all favorite tracks, and delete flow information
Because I am not satisfied with how the flow algorithm works, it so happened that for almost several months rap has played in the flow.
Although I actively reject them.
Userlevel 7
Badge +5
Hi @Runinterface if you want to "reset" your Flow and clean your account as you say we recommend to delete the account and register a new one. Unfortunately there is no feature to do so.

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