Question

Radio station cuts off

  • 28 November 2017
  • 11 replies
  • 162 views

I've been on Deezer for about a year now paying 10 pound a month. When I play a radio station it always cuts off, has done since I've had it?

11 replies

Userlevel 7
Badge +7
Hi @karlee, can you explain this further? Does it only happen on one device and is it just one Radio stations or all of them? Does that happen on mobile network and Wifi?
Userlevel 1
Hello,
I've encountered the same issue using my mobile to stream a Radiostation. At some point the stream stops. It might be caused by a weak WiFi connection, however it also happens when the connection shouldn't be a problem.
I can't tell about stream via mobile network.
I experience this same problem, intermittent streaming on all radio stations. Streaming just randomly stops. Very annoying.
I noticed that this topic is flagged as "solved"? What is the solution?
Userlevel 7
Badge +6
Hi there @Juanvn

Thank you for your input. The topic was marked as solved for different reasons. Thank you for bringing this to our attention.
Have you tried clearing the app's cache to see if it solves the problem? Let me know, we can try to resolve it.
I have cleared the cache plenty of times, uninstalled and reinstalled the App, updated the App and reviewed the permissions of both the Android tv and mobile Apps. Radio stations still constitutes to stream intermittently. Streaming stops randomly.
Userlevel 7
Badge +6
Hi @Juanvn

Shame it didn't help. Could you provide the link for the radios which are doing this? Also, what's your device and app version? I might have to report this to our devs.
I have the same problem. Streaming to a Bluetooth speaker (also in car). Doesn't matter if I use wifi or mobile internet. Also tried with another phone.. Same problem everytime, after a few minutes radio cuts off.
Userlevel 7
Badge +6
I have the same problem. Streaming to a Bluetooth speaker (also in car). Doesn't matter if I use wifi or mobile internet. Also tried with another phone.. Same problem everytime, after a few minutes radio cuts off.

Do you have a SD card in your devices?
Also, please make sure you have at least 1Gb of free space in internal memory for the application to function normally.
Same problem with cutting out on most station...annoying
Userlevel 7
Badge +6
Hi there @wendelrabies

Sorry that's happened. Have you tried clearing the app's cache to see if it helps?

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