Question

Problem with sharing (part 2)


Userlevel 1
I asked a question about a week ago about how sharing within the app no longer works.

The question wasn't answered and the topic was deleted. (If it was moved to another forum please let me know, but I couldn't find it).

I understand there was another topic related to sharing functionilty, but it was much older, and hadn't been resolved, so I thought it worthwhile to bring it to your attention again.

Sharing is a very basic functionality that should definitely be working considering the social culture of modern day internet music streaming. Why it has been left broken for this long is beyond my understanding.

As far as I can tell, sharing has not been working for about a month now.

Please can you let us know that you are aware of this problem, are going to fix it and when we can expect the fix.

Thank you for not deleting this topic. It doesn't reflect well on how Deezer supports it's community.

11 replies

Userlevel 4
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Bump
Userlevel 7
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@Buckie and @captainboobles

We're still looking into this. But perhaps it's useful if you could elaborate on how you'd like Deezer to allow sharing in a new feature - you can use our ideas forum for that.
Userlevel 1
Can't you just re-activate the original share feature? I mean, there was nothing really wrong with it apart from the app not notifying you when you received a new share.

Why was it de-activated anyway? The option is still there to share, but it just doesn't work anymore.

Share > share via Deezer > (select friend from friend list on Deezer)

Boom, easy
Userlevel 4
Badge +1
Well, if I'm reading between the lines correctly, the feature has been canned and not likely to come back. Unless there's a massive outcry from users (not going to happen), therefore it's facebook and twitter for us.
Userlevel 1
Thats crazy... haha... surely there's a reason? Why would they actively make the app worse and take features away? ...it is still there, just doesn't work.

..but, I take from the tone of your reply, you are familiar with Deezer's response to these kind of issues, so I won't hold my breath.

Cheers 🙂
I noticed when i shared track\album to my wife directly in deezer she cant get any shared track\album or notification about it. Same with me. Cant find the shared track/album.
Thanks.
Userlevel 7
Badge +5
Hi there @Foe

Sorry about that. It has to do with our notifications, not sharing. For the moment I suggest you to copy the link and share it via text or social media.
Userlevel 1
Hi there @Foe

Sorry about that. It has to do with our notifications, not sharing. For the moment I suggest you to copy the link and share it via text or social media.


Hi. How long wait fix for that? This feature with "Hear This" section my lovely ways to use Deezer. ((((
Sorry for my English.
Userlevel 1
Just wanted to update this thread and say that sharing works again. I still don't get a proper notification, but if I click on the small 'bell' icon, then it shows recent shares from various people.

Should atleast give credit to Deezer when they fix something rather than just complain eh?

(Android: App version 6.1.3.58)
Userlevel 7
Badge +5
Thanks for the feedback @captainboobles
Hi

Correct, it is showing the shared tracks in my Android app but in a web browser there is nothing. I clock on the bell and notifications and it just asks me to connect with Twitter, FB and Google.

Is this going to be fixed too?

Thanks.

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