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Limited number of songs in playlists?



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Rob Igo wrote:

Hi @drewhinkle

I'm on the Android beta and I have 1277 showing so not sure it's the Beta app causing the problem? Have you tried clearing the smart cache under settings, then logging out, restarting your phone and then logging back in? (If you have already apologies just throwing ideas to try).



Thanks for your help Rob. I cleared the cache for Deezer in the phone's settings, which didn't work. I found the smart cache in the Deezer settings but there is not an option to clear it. The closest thing was to set it to the smallest allowed, which is 32MB. This didn't work either, unfortunately.
Hello, Deezer!
why I can’t add more than 1000 songs?
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Hi there, we managed to increase the limite on Android already, but our devs are still working on the iPhone update at the moment. 😉
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Rafael. wrote:

Hi there, we managed to increase the limite on Android already, but our devs are still working on the iPhone update at the moment. ;)



then can you please explain why my Android beta app is limiting my playlist to 982 tracks? I was told this was fixed and no one else at Deezer will explain why.
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Artemjoy wrote:

Hello, Deezer!
why I can’t add more than 1000 songs?



That is the limit that has been set for a long time. We are now increasing this very soon 😉
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@drewhinkle ver sorry about that. Can you please give me the exact version you have installed and which device you have? I will check with our devs 😉
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Flo.Deezer wrote:

@drewhinkle ver sorry about that. Can you please give me the exact version you have installed and which device you have? I will check with our devs ;)



Where do I get technical support?

Again... I have a Moto Z Force running Android 8.0.0 and Deezer beta 6.0.4.28. I could see all 1700 tracks for a few weeks, then it went away a few weeks ago and is now limiting again to around 983.
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drewhinkle wrote:


Flo.Deezer wrote:

@drewhinkle ver sorry about that. Can you please give me the exact version you have installed and which device you have? I will check with our devs ;)

Where do I get technical support?

Again... I have a Moto Z Force running Android 8.0.0 and Deezer beta 6.0.4.28. I could see all 1700 tracks for a few weeks, then it went away a few weeks ago and is now limiting again to around 983.



Have you reinstalled it already?
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Rafael. wrote:


drewhinkle wrote:


Flo.Deezer wrote:

@drewhinkle ver sorry about that. Can you please give me the exact version you have installed and which device you have? I will check with our devs ;)

Where do I get technical support?

Again... I have a Moto Z Force running Android 8.0.0 and Deezer beta 6.0.4.28. I could see all 1700 tracks for a few weeks, then it went away a few weeks ago and is now limiting again to around 983.

What is the version of your app? Have you reinstalled it already?



As written directly above your question, I am running Deezer beta 6.0.4.28. I have not uninstalled and reinstalled the app because no one has instructed me to do so.
One of the reasons I dumped Spotify was their limit. What are the current limits across these two platforms - and why do we need this at all (for something that's essentially just bookmarks)?

Thanks.
Does anyone know when user will be able to have more than 1.000 songs in the favorite folder?
honestly, I think it is an absurd!!!!
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Hi @Daniel Greca at the moment the limit of 1000 concerns only the iOS app. The limit has been increased on Android recently. We are working on doing the same on iOS very soon. The rest of the platforms have a limit of 2000 😉
Hi,
Can't believe after all these years and all the "changing soon" promises, it's 2019 and we're still having the 1000/2000 favorites limit. This should've been fixed long time ago.
I'd like to hear a better answer than "soon" from one of the official reps here. This is just absurd.
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Wow, I didnt know that the limits are so low, I suppose that this trial will be just that/..

Thats A Shame.
To give some context:

I am in the process of moving from Spotify to Deezer (I think?) -- but I'm hitting some limits that will cause an immediate reversal if accurate.

I am using a third party service to transfer all my spotify/last.fm/tidal/etc (I subscribe to a LOT), with the intent of making Deezer my primary. There are a few reasons for this choice, but if the limits I am seeing are fixed then I am going to back out aggressively.

Is there really a 2,000 limit on albums?? I am in the process of _trying_ to transfer my 4k+ album collection (all of which I love) to Deezer, but it seems like it stopped at 2k.

Is this a hard limit? Are there hard limits on artists and playlists etc?

If so -- thank goodness I found out before being charged! That is a dealbreaker.

I'm happy to put in effort to work around it, but if that's the hard line then I'm grateful for the opportunity to turn back around to the other services who have done OKish so far keeping me around. Literally the only reason I am here is mp3 + fitbit support -- but artificial limits like this trump that anyday.

I can take my phone jogging if this is truly the state of the platform. I really hope it isn't though -- I was already texting my friends like "oh yeah deezer seems better than spotify for sure". May have to walk that back aggressively.
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Hi there @Adam.Ellch

I've moved your comment here so that you can see the comments above. Our limit is being reviewed by our devs, but currently sits on the 2000s mark.

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