Question

Home page is spinning can't download any new songs

  • 4 July 2019
  • 7 replies
  • 141 views

Home page is spinning can't download any new songs.
older stuff paying fine and sync with my fit bit.

7 replies

Userlevel 6
Badge +4
Hey @Karmstrong53 ! Thanks for getting in touch 🙂 On what device/model does this happen?
I am experiencing a similar issue. I recently was prompted to upgrade to the Family Deezer plan, ever since I upgraded my membership I have been experiencing the home page not loading and no new music can be added from Shazam or in general.

I just went back to being a premium member... didn't fix anything...
Userlevel 6
Badge +4
Hey @ladybonz ! Sorry to hear that 😕 On what device/model does this happen?
Samsung a6
Home page spinning can't cast to tv
Same problem here on xiaomi pocophpne. Pls fix
Userlevel 7
Badge +6
Hi there, could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connect to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Let me know if it helps!

Reply