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Facebook connection broken


Hello everyone,

last week I removed the connection between my Deezer and my Facebook account to quickly clear the history in the Activity Log on Facebook, planning to disable this feature later leaving enabled just favorites etc. To do so, I removed Deezer from my apps on Facebook, checking the tickbox to remove every post from the app.

It removed just a couple of songs from the history and now, when I try to add Deezer back in my apps, nothing works after I allow Deezer to access my profile (the button is always Link and, clicking it again, nothing happens).

How can I solve this issue?
Thank you

Marco
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Best answer by Shannon 7 April 2018, 18:57

@Parrot94 @Maysa Gomes
for both of you: You might have registered one account via Facebook and another one via email address. Please make sure you're not accidentally logging in to two different accounts! 🤓
Can you check if this is the case?
PS: this happens quite often if you use a old/different/forgotten email address with your Facebook account.
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13 replies

My Deezer Account is linked to my FB and yet it's not showing in my Activity Log there. All the settings are OK on both accounts. What should I do?
Userlevel 5
Badge +4
@Parrot94 @Maysa Gomes
for both of you: You might have registered one account via Facebook and another one via email address. Please make sure you're not accidentally logging in to two different accounts! 🤓
Can you check if this is the case?
PS: this happens quite often if you use a old/different/forgotten email address with your Facebook account.
So i was thinking of renewing my deezer subscription but now i noticed that the songs i've been listening are not showing on my Recent top music on facebook, they dont even appear on my activity log.

I'd like to know if this function isnt working anymore because thats the main reason i left spotify for deezer, and it was working flawlessly a couple of months before.

Thank you for your answers.
Userlevel 7
Badge +6
Hi @Kvothe.Arcanys, I have unliked you facebook with your account. Please link it back again and let me know if it helps!
I Linked it again, listened a couple of songs but nothing happened, still not showing anything on my activity log
I have the same problem. My recent listenings don't sync to facebook. I can login with facebook but the sync stop working months ago. The sync does work with lastfm but it doesn't with facebook. Please help.
Userlevel 7
Badge +6
I have the same problem. My recent listenings don't sync to facebook. I can login with facebook but the sync stop working months ago. The sync does work with lastfm but it doesn't with facebook. Please help.

This is an old issue, but it was fixed a while ago. Please reinstall the app and let me know if it helps!

I have the same problem. My recent listenings don't sync to facebook. I can login with facebook but the sync stop working months ago. The sync does work with lastfm but it doesn't with facebook. Please help.This is an old issue, but it was fixed a while ago. Please reinstall the app and let me know if it helps!

I tried that on the PC, cellphone but It still doesn't work. It worked untill agoust when I closed my facebook account. 3 months ago I reactivaded the facebook account and I did all the steps to activate the songs listened recently but they don't sync on facebook. Any help?
Userlevel 7
Badge +6


I have the same problem. My recent listenings don't sync to facebook. I can login with facebook but the sync stop working months ago. The sync does work with lastfm but it doesn't with facebook. Please help.This is an old issue, but it was fixed a while ago. Please reinstall the app and let me know if it helps!
I tried that on the PC, cellphone but It still doesn't work. It worked untill agoust when I closed my facebook account. 3 months ago I reactivaded the facebook account and I did all the steps to activate the songs listened recently but they don't sync on facebook. Any help?



I unlinked the facebook from your account, please login using the email and password and link it up again. Let me know if helps!



I have the same problem. My recent listenings don't sync to facebook. I can login with facebook but the sync stop working months ago. The sync does work with lastfm but it doesn't with facebook. Please help.This is an old issue, but it was fixed a while ago. Please reinstall the app and let me know if it helps!
I tried that on the PC, cellphone but It still doesn't work. It worked untill agoust when I closed my facebook account. 3 months ago I reactivaded the facebook account and I did all the steps to activate the songs listened recently but they don't sync on facebook. Any help?

I unlinked the facebook from your account, please login using the email and password and link it up again. Let me know if helps!


Linking up on the web version doesn't work. It only worked on the iOS app. It's linked now but it still doesn't sync the recent listened songs.
Userlevel 7
Badge +5
Hi there @Erick.Vaca

Are you still experiencing this problem? It could have something to do with the closing of your account in August.
Before we get our devs to investigate this issue again, could you just confirm what happens when you try to link the account on the web version of Deezer?
Hi there @Erick.Vaca

Are you still experiencing this problem? It could have something to do with the closing of your account in August.
Before we get our devs to investigate this issue again, could you just confirm what happens when you try to link the account on the web version of Deezer?

Yes. I still have this problem. Remember the account I closed was the Facebook account.
Today, I unlinked facebook integration on Deezer using the web version. I tried to link again but It didn't work. It didn't even show the pop up to log facebook. Nothing happened. Additionaly, It ding't even load the Facebook nor Tweeter logos.

Someweeks ago on the web version it did show the pop up but after logining to facebook it didn't show as linked on deezer.
Userlevel 7
Badge +6
I believe you could have been linking your facebook to another account... Please double check this! AI will send you a private message to check your emails. 😉

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