Deezer goes offline when I disconnect from Wifi

  • 3 September 2018
  • 4 replies

deezer is only online when im connected to wifi, when i disconnect it automatically goes offline

4 replies

Userlevel 7
Badge +7
Hi Dadz, this shouldn't happen, but can you try to go to the settings and allow downloads via mobile network? Does that change anything?
If not, do you get an error message when you try to play something via mobile network?
No, I've tried everything and nothing changes. Well yes, it says i should check my internet connection and I can only play previously downloaded songs. Its the same as i turned on offline mode on deezer, but i've checked and its not on.
Userlevel 7
Badge +7
Hi again, sorry for getting back to you that late. We're a bit behind. I don't know what device you have, so I can't give you the exact steps. But in the settings of you device you should find "mobile network" or "mobile data" or similar. If you click on it, there should be a list of all apps you can either allow or disable the use of mobile data. Can you check if it's enabled for Deezer?
Oh yes, turns out it was disabled but i really dont know how, anyway, thank you!