Answered

another device

  • 29 August 2019
  • 8 replies
  • 70 views

Since this morning my dezzer stops every 2 minutes, it says that another device is using my account but thats imposible, is someone hacking my account?
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Best answer by Rudi 3 September 2019, 19:11

Hi there @matejudo @zuludunba

Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.
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8 replies

Userlevel 7
Badge +7
I would suggest the following steps :

Go to Deezer.com and click on your profile image in the top right corner . Choose account settings and go to connected devices . Unlink the devices from there . Next reset your password using the link below :

https://www.deezer.com/password/reset

Try using your account as usual and see if the problem has been solved .
thank a lot, I did it as you said, but it didnt work,
I'm having the same issue. I've reset my password. I've removed all other devices. But the message still appears. It started happening yesterday.
I dont fell like having a master on is this issue; since nobody from deezer is trying to help me, I moved to another platforn.
It seems the issue resolved itself. 🙄
Userlevel 7
Badge +6
Hi there @matejudo @zuludunba

Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.
Hello
I'm having the same problem since yesterday.
Already did password reset, disconnected my cellphone, cleaned cache and cookies on my browser and still have the same problem.
Is there anything else I can do? 😥
Userlevel 7
Badge +6
Hi there @ladymercy

Sorry that's happened. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more, and let me know if the problem persists 👍🏼

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