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Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?

Song/Artist/Album isn't on Deezer - What happens if I can't find the music I want?
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DEEZER CATALOGUE - something is missing :mag_right:

We're really sorry to know the tracks you love isn't on Deezer. Not all artists and rights' holders choose to add their music on our platform. We always respect their wishes so some music isn't available or might be temporarily removed. 

Some of the reasons for this are: 

RIGHTS' HOLDERS :microphone:

If an artist has a large discography with different rights' holders controlling different albums you can sometimes find gaps in the catalogue - if a certain rights' holder hasn't yet agreed to allow the music they control to be streamed online.

TERRITORY :globe_with_meridians:

Streaming rights are also defined by territory - country, region, location. The tracks that appear in the search box when you're looking for music are the songs that are available in all territories. In a small number of cases, a user in a different country may not have access to different tracks so an "unavailable in your country" message appears when they try to listen to it. 

SO WHAT SHOULD I DO? :weary:

We're constantly updating and re-negotiating our agreements with rights' holders and thousands of tracks are added to our catalogue every single week.

You can try a couple of things:

  • Add your MP3 collection to Deezer :calling:
  • Contact the artist via their social media channels and request for the tracks/albums to be added to Deezer, we take care of the rest :nerd:

 


294 replies

Userlevel 2

adding your mp3 is definitely not a solution and chasing and begging artists is your job,not ours

Userlevel 7
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Please add missing album from Christian rap artist Lecrae.

Album Gravity.

These raps should be available in first place. Real rap.

No f words, no offensive lyrics, just the thing inside a box you’ll like.

I agree, it is not our job to beg artists to upload in your service.

Userlevel 7
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Hi all, it’s indeed not your job, but when we’re talking about artists beginning their careers or underground artists, I can tell you from my personal experience that support is always appreciated and showing them that they do have a potential audience on a service, whichever platform it is, is very encouraging. I’ve done it again not too long ago and the album I was looking for was uploaded, much to my enthusiasm and just by contacting the artist on social medias. We get from users hundreds of song requests a month, not only on Communities, and our teams cannot handle them all unfortunately.

Have a nice day

I had a couple albums from Bernhoft on my list of favorites. When I tried to find them they hadn’t only went missing from my list, but from the artist’s page as well. All of his albums disappeared, except for one (Walk With Me - Live at Chateau Neuf). I’ve checked on the ‘Fashion Bruises’ artist page, since they had an album credited to both the artists’ page, and there isn’t a single album there either.

Hi there! For years, I’ve been looking for a streaming service that offers Michael Stipe’s 2006 EP “In The Sun”. It used to be an iTunes-exclusive release, but since so many iTunes-exclusives are widely available nowadays, perhaps it would be possible to add it to your catalogue? 

https://music.apple.com/gb/album/in-the-sun-gulf-coast-relief-ep/121054236

Thanks!

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Hey @ProfessorAap 

Thanks for reaching out to us about this EP. We're unable to guarantee this will be added but I've forward the request to our catalogue teams - stay tuned to Deezer :wink::v_tone2:

Hello Deezer Support Team,

Sweet Night by BTS V is currently most record holder song on Itune. I was surprised that it’st not available on your platform. I really want to listen it on Deezer. Can you please make the song available. We BTS Army will really appreciate it.

Thank You

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Hi there @Armytheallies 

Thanks for the feedback and for your support.

I've forwarded your comments to our catalogue teams for their consideration - hopefully it can be part of Deezer in the near future :wink:

Userlevel 7
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Hello Deezer Support Team,

Sweet Night by BTS V is currently most record holder song on Itune. I was surprised that it’st not available on your platform. I really want to listen it on Deezer. Can you please make the song available. We BTS Army will really appreciate it.

Thank You

I have mailed them with my reguest for rap artist Lecrae album Gravity.

Someone said here in community right now only way to do or contact artist.

Honestly I do not know how to contact Lecrae?

So their customer service said that it is almost impossible for them to make it happen as only labels and artist decide which gets uploaded and where (service, country, portal). You may try.

Also she pointed out that anything can be uploaded to own personal MP3 space in Deezer.

His track Free from it All is amazing. Is robust.

A little bit different than anything else on radio with F words all the time.

https://support.deezer.com/hc/en-gb

Submit a request - Music catalogue and fill it.

Also you point out to contact them on social media, what if you don’t use one?

On Lecrae site no contact form, so it is nearly impossible to talk with person.

I’ll just YouTube Music it, it’s bad, but now it’s free to listen Lecrae 😃

I hope to listen all music at one place on Deezer Premium.

Kan de BNR Amerika podcast toegevoegd worden binnen de BNR podcasts?

Userlevel 2
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can you guys add nanase aikawa whole discography,if you can?

Userlevel 7
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Hi all, we’ve forwarded your requests to the catalogue team :slight_smile:

Userlevel 2
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can you please add also ayumi hamasaki for greece too ?

Userlevel 2
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please add also sayuri ishikawa everywhere.All other sites Have Her except you

Glass Animals’ new album “Dreamland” was released on 7. of August but it’s not listed on Deezer yet. When can I listen to it?

Userlevel 7
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Hi again @mohibo 

Thank you for your requests. Don't forget to reach out to the artist team as well, on their socials. That way you can speed up the process :wink:

Same would apply to you @Alex S :v_tone2:

Userlevel 2
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can you guys add also anri kumaki?

Can we get access to Adelphi music factory songs quicker as Deezer takes forever to be able to access their collection? Every new song that I hear by then I have to send emails asking when is it going to be available and it always seems to take an age.

Userlevel 7
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Good day @Warrengoody.

Deezer has tremendous content, it is much better than on YouTube Music, and is a case in a way. I feel gifted to be able to use larger music library after canceling with Big G. Not all music is on Deezer because lots of time artist or label has to decide. They can release at different shops with different dates. New songs on Deezer on release date, but sometimes artist or label may decline.

Ask label or artist and say them how much you wait them on Deezer.

Be the love of their music, a Deezerhead, and maybe one day you’ll have a gift for you waiting you on your Deezer Premium. Let it play with finest quality :) Enjoy the repertoire of your faves!

I can't play the Deluxe Package of Speak now by Taylor Swift. All the deluxe songs, are greyed out. But I can play every other Deluxe Version of her albums. 

Here are the links: http://www.deezer.com/track/7474219

http://www.deezer.com/track/7474220

http://www.deezer.com/track/7474221

http://www.deezer.com/track/7474222

 

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Hey @Charlotte Siemer 

It could be unavailable due to territorial rights. Please see the topic above for more info :wink:

Hi Rudi,

I guess I get the rationale, but what about albums that were on deezer, then suddenly disappeared (sometimes partly)? A recent weird example: RAP Ferreira’s (fantastic btw) Moonlight Purple Pages was there entirely, but now only 2 songs remain. More frustrating is that it’s still fully available on BandCamp Youtube and Spotify. So what’s the deal here?

Thanks,

SH

Userlevel 2
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can you guys add coupling worst and coupling best of mucc in greece?

Userlevel 7
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That is most likely a decision made by the distributors, they can pull out content any time they want @Seb Haye - but I'm gonna check that one for you!

Userlevel 2
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where is koda kumi on deezer?its unacceptable not to have her

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