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radios and podcasts not available in my country


Hi,

I've recently moved from the UK to Denmark and I was quite disappointed to see that not only the premium subscription is more expensive here, but also that neither radios nor podcasts are featured in the DK version... When can we expect an update?

Great job on the app otherwise!

R.

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Best answer by Rudi 12 November 2019, 19:02

Hi there @rapha63 

Thank you for your feedback.

We're currently working on a way to make music available from your country of origin if you move abroad - which seems to be your case. I've got no dates for it yet, but I know we're looking into it.

Only worldwide podcasts will be available there at the moment :confused:

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Userlevel 7
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Hi there @rapha63 

Thank you for your feedback.

We're currently working on a way to make music available from your country of origin if you move abroad - which seems to be your case. I've got no dates for it yet, but I know we're looking into it.

Only worldwide podcasts will be available there at the moment :confused:

Hi Rudi,

Thank you for your answer, but unless I’m mistaken, the app itself (in Denmark) does have the podcast nor the radio tabs, and I’m not able to access ANY podcast/radio from anywhere, it’s only playlists and albums.

Is there something in the settings that you need to switch or are they just not there?

All the best

R.

Userlevel 7
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Hi there @rapha63 

Sorry for the late reply, it seems that your reply fell off our grid. I've confirmed that radios and podcasts are limited to a certain number of countries - even though some of them can be available worldwide. For more info on podcasts, for instance, please see here :thumbsup_tone2:

I can’t find any live radio in Sweden

 

Userlevel 7
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Hello @Sam73, indeed radios are not yet available on Deezer in every countries, sorry about that :slight_frown: You can find more information on this article. Hopefully we’ll be able to add more countries in the future, Sweden included.

Have a nice day

Hi, why is the Radio station section not available in all countries yet? When can we expect this feature to be available world wide?

I know our local radio stations are available through Deezer, but not in our own country?

 

Thanks

Userlevel 2
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Hi @Dan_01,

Please see the reply from @Kevin Deezer right above for more info on the topic :)

Hi, 

 

I live in Romania, but I lived for almost 2 years in UK and I almost exclusively used Deezer. I loved it, because of the large variety of Podcasts and live Radio (from Germany and Romania included). I am German, but born and raised in Romania and so I am listening to content related to a lot of countries. Since I moved back to Romania I noticed that the content here is quite limited. At first, early 2020, there was not “Shows” tab and since a while ago, I think in the summer it was added to Deezer Romania. But when I search for Radio stations I only find French ones, and not even one that interests me. 

 

Later you added the “Country selection” to the app, which makes it very easy to find also German, UK and US content, but do not get the features of those countries. I noticed that in terms of podcasts at least for Romania you are missing almost every important local podcasts. When I look into the shows section with Romania as country selected I have more French podcasts then Romanian ones (which honestly rarely exist). I don’t speak French, so it is irrelevant to have more French then local content in terms of podcasts, not to mention that I can only find French Radio stations when searching the word “Radio”. I just want the exact same features I had in the UK. I know, it is almost impossible to have it all at once, but at least in terms of Podcast content could you please make an update for Romania as well? As I said, I am interested in Podcasts and Radio Stations that are in English, German and Romanian language. It would be great to have an Audiobooks Tab as well, because I love the audiobook collection that you have on Deezer. Germany already has an additional App for that. This is not so pressing, because I keep the audiobook in the playlists Tab and am happy about the audiobooks provided - it is way better then what Spotify and Apple Music has. 

One last thing, I would really like it if we from other countries could really access the content of the selected countries. For example I still can’t listen to any German Disney Audiobook (Storyteller version) and the ones in English are partially missing. It might have something to do with the rights you have for that content, but as nowadays there are a lot of people traveling and moving around the world,  and speakers of that language are living in a lot of different countries and also want to give their children a way to listen and learn great content in their native language - like in my case - it would bring a lot of joy to your listeners around the globe to connect to their language, culture and what more. 

If at some point you will also bring music videos and lyrics for almost all the music that is available, like Apple Music does at the moment, it would draw all the attention from Youtube, Radio Apps and any other Music Streaming Client in the world. 

Sorry for the novel I wrote, I was just bringing my concern, whish and some extra ideas that could help make Deezer the best experience a listener could have.

 

Thank You and Best Regards,

 

Thomas Weiss

Hi @Dan_01,

Please see the reply from @Kevin Deezer right above for more info on the topic :)

“oops, The page you were looking for doesn't exist”

Bruh don't tell me that the support article is also region locked :joy:

Userlevel 3
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Hello @Sam73, indeed radios are not yet available on Deezer in every countries, sorry about that :slight_frown: You can find more information on this article. Hopefully we’ll be able to add more countries in the future, Sweden included.

Have a nice day


The article says The page you were looking for doesn't exist

Userlevel 6
Badge +2

@golexa @ItIsMeCall911 please check here: https://support.deezer.com/hc/en-gb/articles/360003373317-Deezer-Shows-Podcasts-Radio-More-

Thanks!

I can’t stream Studio Brussel (VRT). It says “An error has occurred, please try again later”. Can this be fixed? Earlier i have occasionally succeeded to stream this radio station by streaming another radiostation first and then choose Studio Brussel (VRT). That trick doesn’t work anymore.

I live in the Netherlands

Regards,

Alexander 

Userlevel 7
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I can’t stream Studio Brussel (VRT). It says “An error has occurred, please try again later”. Can this be fixed? Earlier i have occasionally succeeded to stream this radio station by streaming another radiostation first and then choose Studio Brussel (VRT). That trick doesn’t work anymore.

I live in the Netherlands

Regards,

Alexander 

Sorry to hear that.

Have you tried clearing cache or reinstalling the Deezer app?

Does switching networks help at all?

Userlevel 7
Badge +7

We'll check this for you, Alexander @awdkoers thanks for reporting it!

In the meantime, please follow @hpguru's tips.

I am sorry for not being specific. In the Deezer Android app Studio Brussel streams fine. The problem occurs in the Chrome browser on my Chromebook. I hope there is a solution for this.

Regards,

Alexander

Userlevel 7
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Hey, Alexander @awdkoers 
I've had a chat with our teams about this. This is happening because, at the moment, Studio Brussels doesn't support our secure connections. They're basically only available over HTTP. So it's the radio's responsibility to get it working so that it remains on our platform :relaxed:

 

Thanks Rudi. It is not a big problem for me. I hoped it was a small issue.Apparently the Android app is handling the stream different from the Chrome browser.

 

Regards,

Alexander

Userlevel 7
Badge +7

That's accurate, Alexander @awdkoers a mobile app is a bit different than a desktop app, in terms of security at least. While the app has other mechanisms, our web app needs a secure connection.

Well, you can always ping the radio as a user that way, while we do something similar on our side :relaxed:

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