Answered

Radio stations gone!


All the radio stations have disappeared! I used Deezer to stream radio all the time and since the app last updated they have disappeared. I can’t find any radio stations anywhere.....
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Best answer by Rudi 29 April 2019, 18:33

Hello again friends!

Our devs just told us the fix has been deployed. So if you could update your apps, the stations should be there!
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Hi,

I have tried to connect to online radio today via Deezer, but this does not seem to be available.

Can you tell me if this is still an available service?

Thanks.
Why has radio been removed from the home page on my Deezer app?
I have this too since yesterday. Do you have an answer yet srubacki?
Yeah, I might have to leave if it has gone for good. One of my main uses of Deezer 😔
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Hey guys! @srubacki @Japacey @Tess Nicholson @Simdriv @fatima mallick

It hasn't gone, we're just having an issue with it at the moment but our devs have been working on it for a while to bring it back. It happened this weekend and as I hear with an update I'll let you know. Thanks for your patience and sorry for the inconvenience!
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Hello again friends!

Our devs just told us the fix has been deployed. So if you could update your apps, the stations should be there!
I'm looking to switch from slacker radio, so I am giving Deezer a try once again but there is no stations listed? Is this slackers new format, no stations?
I'm trying to look for a provider with more content and stations so I can stay up to date with new music but the lack of no stations is a definite turn off, playlists only do so much.

Any answers to for this? I can't seem to find a fix, this is the second time I've tried Deezer and had issues. I'll give it a couple of weeks then done with it.
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Hi all the radio stations are not available again in deezer ios app. Do you have any idea that what hape

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Hi there @Mark.Dean @Engn_2003 

Please try reinstalling the app and looking for the stations in the home page, scrolling to the bottom. Let me know your findings :wink:

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Hi Rudi i just reinstalled it and still not there. Your other colleague said that the radios are not available for 🇹🇷 turkey. Only uk usa brazil? But really i don’t understand it was available then disappeared so weird. It should be available for all countries not only certain countries because end of the day everyone pays the fee and should get the same service. I can understand some of the songs are not available in some countries but not the radios.  My friend Created a new account in 🇬🇧 gb just see the radios and there are available i can see it 🤷🏼‍♂️Every countries should be Equal. 

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Hi there @Engn_2003 

Thank you for your patience and support. It has to do with territorial rights, but I've passed your feedback to our content team :pray_tone2:

Hallo,what's happened with radio station's on Deezer in Serbia?On my previous phone device,I lessened radio station's normali.But,now,I can't find it.

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Hi there @GOXY78 

Thanks for reaching out to us. I know that Serbia isn't one of the countries where radio stations are available - but because you mentioned that you used to see them, I've asked our developers for more info. I'll get back to you once I've got a response :thumbsup_tone2:

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Hi there again @GOXY78 

After speaking to our devs, we need more info from you to get to the bottom of this. Which radio stations did you see? And where did you see them in the app?

Thank you for your help!

Hy! 

Marius from Romania here. We need radio stations in Deezer!

  Rudi, could you please tell me how to get this issue handled? What is the procedure for a country to have this function available in app, at least in beta version and at least the ones that are already available in other countries?

There are some great national stations that could be nice to have to (for eg 

www.guerrillaradio.ro/player/

https://www.europafm.ro/live/)

 

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Hi there @mya5duo 

Thank you for your support. Radios and podcasts are available only in selected countries due to licensing rights. We're always looking to expand to more countries, as we're doing this year with Latino America and the Middle East :nerd: so your comments here are the only thing you need to do - they're much appreciated. I'll be passing them to the teams looking into these types of queries :wink:

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Hi Rudi,

Any luck to listen radios in Turkey store? Even its available in Mexico but not in Turkey. Please add it asap because i dont wanna use the other apps.

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Hi @Engn_2003 thank you for contacting us. You have Deezer Family Turkey :slight_smile:

We are sorry - at the moment radio stations via Deezer are only available in Brazil, France, Germany, Netherlands, South Africa, Spain, the United Kingdom and the United States. Apologies for any inconvenience caused. 

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Hi Pia yes  i have deezer family plan. My question is ? Did you pass my messages to the management team or are they planning to bring this for turkey. Whats is procedure for this? Is it on the book ? Could u please give me more details.

thank you so much in advance 

 

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Hello @Engn_2003, unfortunately we cannot give you as many details as you would like us too, as those are part of Deezer marketing strategies and cannot be shared to the public. Sorry about that :slight_frown: I can tell you however that Turkey is a very interesting market for us and we are not going to neglect it.

Have a nice weekend :slight_smile:

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