Answered

problem with tracks *suddenly* not available in my country

  • 29 June 2020
  • 5 replies
  • 83 views

Hello, using Deezer for years now - most of the time on premium or family account. My favorites list has almost 200 songs that I carefully picked. however, suddenly some of those are marked as not available in my country anymore ! now I know for sure they ARE available as I can get them on Spotify or Youtube ! what’s wrong here? I’ve already read some forum posts here about territory but since I marked those songs as favorites in Deezer and know they’re availabe on other apps I think it’s an error of Deezer. for example, Belphegor “blood magick necromance”, Benighted “Du Riechst so gut”, Behemoth “blow your trumpets Gabriel” (been in their concert here !!! how come it’s not availabe?).

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Best answer by amoshi 2 July 2020, 17:49

Try hovering over them, see if “Replace” pops up and see if a different “instance” of that song is available.

Songs can be part of different albums/collections and sometimes albums/collections might stop being available, although the song might be available in a different album/collection.

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5 replies

Userlevel 7
Badge +3

Hello @Yossi.Rachevsky, they are greyed out? Could you show us a screenshot of that list of tracks?

Thank you

here’s one example ...

Userlevel 1

Try hovering over them, see if “Replace” pops up and see if a different “instance” of that song is available.

Songs can be part of different albums/collections and sometimes albums/collections might stop being available, although the song might be available in a different album/collection.

Userlevel 7
Badge +5

Thanks for coming back to us, @Yossi.Rachevsky those seem to have been removed by their distributors from our platform - please see here for more info, you can still request them after doing what @amoshi recommended :thumbsup_tone2:

well that was helpful for 1 track, others are not available anymore :( I’ll see if making a request helps. thanks

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