Playback problems "This track is not yet encoded"


  • Anonymous
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For a number of albums I want to play, I see greyed out song titles - in some albums there are a few and in other albums, it's the entire album. When I hover my mouse over them I see "This track is not yet encoded". What does it mean and how can I fix it?

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Userlevel 7
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HI @Richirich , can you give me examples of those tracks?
Hi there,

I just realized, lot of the songs I have on my playlist went grey and it says: "This track is not yet encoded"
How is it even possible to be not yet encoded if I added and listened it for months?
Is it a temporary issue or those songs were completely removed from deezer?
Furthermore more and more songs became unavailable from my country (also I can see it on my playlists), why is that?
Userlevel 7
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I would guess it is licensing related . Even if those tracks were available for you until today and now they aren't it is most likely the reason .
Here is an example I found. The albums usually will not have any album cover/art as an indicator of this. It appears in some classical I have encountered.

https://www.deezer.com/us/album/6280465
Hi there,
I also seem to have this issue with a number of my songs from almost every album on my playlist.
Please check here: https://www.deezer.com/en/album/6874364
Userlevel 7
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Hi @Sebastian.Naicker, thanks for the info. I talked to our music team and there seems to be an issue with the files. They have contacted the provider to hopefully get a solution very soon! We'll keep your posted! 🙂
Here is another, not to be critical, but some of these I would like to hear. A solution is greatly appreciated.

https://www.deezer.com/en/album/4701391
Honestly thought this would be a similiar competitor thats just as good as spotify but this is getting annoying. My favourite song Gospel in the whole album is greyed out https://www.deezer.com/en/artist/13874291/top_track
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Honestly thought this would be a similiar competitor thats just as good as spotify but this is getting annoying. My favourite song Gospel in the whole album is greyed out https://www.deezer.com/en/artist/13874291/top_track

Should be fixed now 🙂
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Here is another, not to be critical, but some of these I would like to hear. A solution is greatly appreciated.

https://www.deezer.com/en/album/4701391


Will pass it on to the team as well! 🙂 Fingers crossed that it will be fixed soon! 🤞🏽
Hello. I'm currently browsing the Hillsong Worship discography and am disappointed to find that most of their older albums' tracks are greyed out with a 'This track is not yet encoded' message when I mouse over them.
Example: https://www.deezer.com/en/album/6921264
Example 2: https://www.deezer.com/en/album/6910504
Example 3: https://www.deezer.com/en/album/6910503

I could link/list all of them if you like, but it's definitely an issue with this artist's catalogue as there are a number of their albums with this issue. Please would you look into it? Thank you!
Userlevel 7
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Hi there, most of the time when you see the message "not yet encoded" it means that we are shipping the album again. It is most likely that we found an error on a certain number of tracks and we just need to ask for a new delivery, while it's processing the tracks are not available on the catalogue so that's why you are seeing that message.
I have this problem as well. However, I didn't encounter it until I came across the album 'House Of Silk' by Throwing Shade and Nabihah Iqbal:
http://www.deezer.com/album/12283264?utm_source=deezer&utm_content=album-12283264&utm_term=1670097922_1518808837&utm_medium=web

It's greyed out, and when I hover my cursor over it, it shows a message saying, "This track is not yet encoded."
Please fix this 😁 I really love Deezer, and this is one of the only problems I have with it (the other being that a lot of songs aren't available in my country, for some reason. I live in South Africa).
When are the tracks of the album "El Pampero" going to be uploaded? The album is there but we can't listen the tracks.
Userlevel 7
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@Adam.Gabriels @IvanE I've passed it on to the music team. Can hopefully be fixed very soon! 🤞🏼
Thanks, the album "El Pampero" is now working.
Userlevel 7
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Cool, glad it's working now 🙂
These two albums also have the same issue:

http://www.deezer.com/album/4095271?utm_source=deezer&utm_content=album-4095271&utm_term=2011918026_1523223951&utm_medium=web

http://www.deezer.com/album/4096231?utm_source=deezer&utm_content=album-4096231&utm_term=2011918026_1523224027&utm_medium=web

Is there any chance these can also be fixed? Thanks in advance, much appreciated!👍
Userlevel 7
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Thanks for letting us know @biglyfy we passed this on to the team responsible, hopefully it will be fixed soon 👍
this one too please fix !
https://www.deezer.com/en/album/1041586
Userlevel 7
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this one too please fix !
https://www.deezer.com/en/album/1041586


Thanks, I have requested the update 🙂
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@Rafael.

Same problem with these albums:

https://www.deezer.com/de/album/8919013

https://www.deezer.com/de/album/8919015

https://www.deezer.com/de/album/8919017

https://www.deezer.com/de/album/8919019

Would be great, if these wonderful compilations would be available again.

Thanks in advance!
Userlevel 7
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Thank you very much for the links! I sent all of them to the right department and they are taking care of it. 🙂 thanks!
Hello! This album is also not encoded: https://www.deezer.com/ru/album/4093831
I hope it can be solved.
Thanks!
Userlevel 7
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Hello! This album is also not encoded: https://www.deezer.com/ru/album/4093831
I hope it can be solved.
Thanks!


Thanks for letting us know 🙂

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