Answered

Missing songs from playlists and favourite tracks


Hey Deezer so I've noticed some of my songs have been removed from my playlists and favourite tracks. When I try and download them again I'm unable to cause they've been Hidden (dimmed) why is that?
icon

Best answer by Pia.Deezer 26 September 2019, 19:18

Hi @JustusNwg you have 1,986 songs in your favourites but many of them are not available in your country.

You could delete them to collect many more :)

Or in the Deezer App click on My music >> the little gear wheel at the top right corner >> App settings >> Activate "Hide tracks unavailable in your country"
View original

17 replies

Userlevel 7
Badge +5
Hi there @Marval Mhlongo

It could be that the distributors changed the availability of those songs in your country.
Have you tried logging out and back in again?
Yeap, still no luck. Guess I'll just have to download the songs from the web
Hi Deezer!

I should have 1993 songs in my playlist but I can only see 1600. I already read a few similar questions but didnt find the answer I need.

Hoping someone can help me!
So usually my favourites will redownload after a while and I have 1800 odd songs and for the last few days it is stuck on 1600 and won't redownload my songs....I cannot find all my new music....HELP🥺🥺🥺🥺
i downloaded all of my favourite Tracks (700)
and now a few of them are deleted/ i cant play them offline
Userlevel 7
Badge +3
Hi @JustusNwg you have 1,986 songs in your favourites but many of them are not available in your country.

You could delete them to collect many more :)

Or in the Deezer App click on My music >> the little gear wheel at the top right corner >> App settings >> Activate "Hide tracks unavailable in your country"
Userlevel 7
Badge +5
Hi there, you still have more than 1800 songs in your favorites, but some how you are not able to see them in your phone. Please reinstall the app and let me know if it helps!
Userlevel 7
Badge +5
Hi Marie, do you get an error message? Are your phone and app fully updated?
HI there,

Still not able to see past 1600
Userlevel 7
Badge +3
Hi @Cl0ver123 @Marie Josephine Schubert you have hundreds of songs in your favourites but many of them are not available in your country.

You could delete them to collect many more :)

Or in the Deezer App click on My music >> the little gear wheel at the top right corner >> App settings >> Activate "Hide tracks unavailable in your country"

Please let us know if you need any further help.
I redownloaded Deezer and then my songs and they all showed up again. Thanks 🙂

Hi, Im not able to see all of the songs I've added into a playlist. 

When I log into another phone with the same account, I can see them then. On the phone that I usually use it's only showing 500. The other phone is showing 800

Userlevel 7
Badge +5

Hi @Neera 

 

The phone that is only showing 500 try clearing the cache under settings, logging out of Deezer, restarting the phone and then logging back into Deezer.

 

Let us know how you get on :) 

In my many playlists a lot of the songs show up in grey ancannot play

Userlevel 7
Badge +3

Hi @franzee thank you for contacting us :) 

Maybe the songs which are greyed out are simply not available in your country.

Could you please follow these steps: in the Deezer App click on My music >> the little gear wheel at the top right corner >> App settings >> Activate "Hide tracks unavailable in your country"

Log out of the Deezer App and log in again.

Please let us know if this improves the experience or whether you are still seeing a lot of greyed out songs.

I don’t think that applies in my case as I downloaded the songs and played them for many months when all of a sudden a lot of songs in my playlists were “greyed out”

Userlevel 7
Badge +3

@franzee I understand what you mean :slight_smile:  but sometimes the music license rights change.

I believe you, so maybe it is best if you send me artist, title and Deezer URL link, so I can check for you what is going on. 

Reply