Answered

light grey titles that don’t work

  • 22 January 2018
  • 7 replies
  • 575 views

i wanted to listen to the red hot chili peppers, and the album i want to listen to, all the titles are light grey and don’t work when i click on them. i’m subscribed and have premium so i don’t think that’s the issue, i would like to understand why it’s there but doesn’t work.


thanks
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Best answer by Anja 16 February 2018, 18:43

No it's not, that sounds like a karaoke version of it. I posted you the relevant artist, album and song name above :)

https://www.deezer.com/en/album/14520710

Songs 5,6,8,10,13 and 14 are grey and can't be played, for example.
Now it says, the songs are not available in my country. It's 2018, is that still a thing?


Hi there, yes, we've explained it here
https://en.deezercommunity.com/what-are-you-listening-to-17/artists-albums-songs-missing-read-this-157/index5.html#post18371

We don't have the rights for all tracks in all countries. But you are more than welcome to use the online form mentioned in the topic above to ask for the tracks/ album to be added in your country 🙂
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7 replies

Userlevel 7
Badge +4
Hi @michelle_Faith

Can you share the album that you can not see and tell us what country are you based on?

Thanks 🙂
As the title say, there seem to be several tracks on random albums which are grey (black color text songs are playable), which can't be clicked on or played. I am a subscriber.
What to do?
Userlevel 7
Badge +6
Hi @Jokerasylum , please give us an exemple, I can have a look for you 😉
Hi @Jokerasylum , please give us an exemplo, I can have a look for you ;)

Sure, "Space Jam OST - B-Real, Coolio, Method Man, LL Cool J And Busta Rhymes - Hit Em High

Userlevel 7
Badge +6
Hi @Jokerasylum , is this one the track showing the light grey colour for you? https://www.deezer.com/en/track/74959847
It should be working normally for you. Have you tried to clear the cache of your device?
Please see our troubleshooting topics.
No it's not, that sounds like a karaoke version of it. I posted you the relevant artist, album and song name above :)

https://www.deezer.com/en/album/14520710

Songs 5,6,8,10,13 and 14 are grey and can't be played, for example.
Now it says, the songs are not available in my country. It's 2018, is that still a thing?
Userlevel 7
Badge +7
No it's not, that sounds like a karaoke version of it. I posted you the relevant artist, album and song name above :)

https://www.deezer.com/en/album/14520710

Songs 5,6,8,10,13 and 14 are grey and can't be played, for example.
Now it says, the songs are not available in my country. It's 2018, is that still a thing?


Hi there, yes, we've explained it here
https://en.deezercommunity.com/what-are-you-listening-to-17/artists-albums-songs-missing-read-this-157/index5.html#post18371

We don't have the rights for all tracks in all countries. But you are more than welcome to use the online form mentioned in the topic above to ask for the tracks/ album to be added in your country 🙂

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