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Greyed out songs still available on Deezer


Userlevel 1

Hi,

 

I’m new to Deezer and i dont understand if this is a bug or how i can fix it.

 

Some public playlists have greyed out tracks (see screenshots) not available on my country but when i do search it manually to the artists page, i can find the exact same album and track, and i can play it there. What can be done to fix this issue because it is really annoying.

 

Thanks!

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Best answer by Rudi 23 June 2020, 19:01

Hahaha no glitch there @Mathieu.Dionne-Lévesque I've checked it. It has to due with territorial rights and the distributors.

Both versions of the same track are available here in the UK where the community team is. But in Canada, where you live, the playlists contain tracks that aren't available in your country. Even though they seem the same tracks, they actually are different (and from different albums too). I recognise that's an inconvenience, but the distributors are the ones in control over the content when it comes to territory.

For more info, please see here :thumbsup_tone2:

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true it also happened to me before.

Userlevel 7
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Thanks for reporting this @Mathieu.Dionne-Lévesque and welcome to Deezer! :boom:

It could happen if the distributors released a newer version of the track, with a different ID. Could you please post us the link for the tracks that were greyed out?

Userlevel 1

Thanks for reporting this @Mathieu.Dionne-Lévesque and welcome to Deezer! :boom:

It could happen if the distributors released a newer version of the track, with a different ID. Could you please post us the link for the tracks that were greyed out?

Hi Rudi,

This issue happens a LOT, almost in every official playlist (Rod - Deezer Metal Editor) is an example.

 

Here is one : Overkill Ironbound from that playlist # 1020440771 

, if i go into the artist page and album, the song is avalaible there. album 6462553

 

Userlevel 1

Another exemple: Metallica Fuel (Reload)

Playlist: 2655390504

Avalaible via this album; 14590592

 

 

 

Userlevel 1

“Haunt” metal band https://www.deezer.com/fr/artist/284000 have some issues too, there is like 10+ albums coming from differents brands named “Haunt” 

Looks like my musical taste appears to be a glitch :P haha

Userlevel 7
Badge +7

Hahaha no glitch there @Mathieu.Dionne-Lévesque I've checked it. It has to due with territorial rights and the distributors.

Both versions of the same track are available here in the UK where the community team is. But in Canada, where you live, the playlists contain tracks that aren't available in your country. Even though they seem the same tracks, they actually are different (and from different albums too). I recognise that's an inconvenience, but the distributors are the ones in control over the content when it comes to territory.

For more info, please see here :thumbsup_tone2:

Hi Rudi:

 

I posted elsewhere to you, and I am in canada.  I am experiencing the grayed out issues only within deezer playlists within sonos - can you explain this - it is a huge pain, and deezer playlists content is perfect outside of sonos, but they say there’s nothing wrong at their end.

 

Eoin lalor. 

Userlevel 7
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Sorry to hear that @scopemd 

  • Before we move things further, please do the following:
  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access

If the grey issues continue, let me know and I'll report it further!

In the meantime, Happy New Year!

Have followed your instructions - no different.

 

I’ll try again after sonos is off for  a bit longer.  Thanks I’ll get back to you in about 8-10 hours - currently on EST, in canada.

 

Eoin Lalor.

Still no change - I have logged off all deezer accounts (several smartphones, and this computer), and left sonos off overnight - turned it on this am, no change. 

To provide you with some more information, my problem is only through sonos, but I discovered that I can identify from within deezer (same whether I use app or deezer.com website) which of my playlists have problems… they indicate the number of tracks, which is true, but the number of minutes or hours, which is only true for the tracks that are working inside sonos.  If I look at a playlist, such as “eoin workout” some tracks are greyed out in deezer, and indicate when you hover over them “not available in your country”, but other tracks which are greyed out in sonos, eg “paparazzi” by lady gaga, and “the best” by tina turner, are not “not available”, and therefore should be available, and they play fine from within deezer.  The total minutes for this playlist is 5 hrs, which I think reflects only the songs which are not greyed out in sonos…. evidence for this discrepancy is with a playlist called “classical relax recreated” which says there are 84 tracks, but only 32 minutes, and the sonos display of that playlist indicates only about 10 tracks not greyed out, which I think accounts for those 32 minutes.

Finally, and I think unrelated, there is a problem with an old account called scopemd, and my current account which is actually lalor.  I have cancelled the old account, and created my new account, (as instructed a long time ago by your help colleagues, to try and fix this greyed-out problem) but when I log in to deezer, whether it is from the app or the web version, using my email and password, it goes straight to “scopemd”, which is how I am communicating with you today.  I do not want to lose any part of this thread, but I hope you can fix that, just in case it is affecting the problem, which i doubt.  Several of the playlists that are problems with greying out, have been copied from scopemd, but others have been recreated in “lalor”.

Even if you cannot identify what the problem is within playlists such as “classical” or “classical relax recreated”, (but I think you should be able to, now, with this information I have given to you) I would really like a solution from your end which “fixes” those playlists.  I cannot put in the time required, and I do not wish to delete those playlists, or start again.  If this was a case of just replacing a few tracks with newer or different versions from the deezer database, I would do that, (and I did spend 6-7 hours fixing my playlist called “endo music”) but for a playlist like “classical” which is 609 tracks of which only 6 minutes are not greyed out, or “classical relax recreated”, is a huge amount of work, that I am not willing to do manually.

I am sure you and your people can figure this out, especially now that I have identified a way, from your deezer playlist archive (at least for my account),  that means you do have the problem at your end, and sonos appears to have no problem at theirs.  This problem appears to be additional and different from “regional restrictions”.

Thanks for your time.

Eoin Lalor.

 

 

Userlevel 7
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Hey Eoin, @scopemd 

Thank you for your detailed and accurate feedback about the content differences in Sonos and the Deezer app.

I've forwarded your comments to our Content and Partnerships teams. While they look into this, Happy New Year!

Any progress?  I would really like some information, because this problem is a gross inconvenience.

Eoin Lalor.

Userlevel 7
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I'm still talking about this with our developers @scopemd, also waiting for the precise answer - please hang in there!

Any news - its been 2 months now?

Userlevel 7
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We're still waiting for more news regarding the Sonos integration - but the last updates here at Deezer indicate that we're getting there @scopemd 

We've also added the feature to set up an alarm from the Sonos app with Deezer music :thumbsup_tone2:

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