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Bonnie Grace all albums disappeared


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Hi,

One of my favourite artist “Bonnie Grace” music disappeared. All albums still exist on Spotify and Bonnie Grace confirm (on few web pages) that still exist on Deezer. This is some technical problem or licensing?

 

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Best answer by dee_dirk 25 August 2021, 20:00

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Hey @p0k314 

Thanks for letting us know. So that I don't make mistakes with my report, would you mind posting the link for the artist profile here on Deezer? I'll check with our catalogue teams.

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https://www.deezer.com/pl/artist/63797272

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@p0k314

I count 14 albums, 10 EPs and 2 Singles.

 

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Only one single.

 

Userlevel 7
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@p0k314 

Even with a Polish IP (via VPN) I can see all albums. So it doesn't seem to be a licensing problem.

Do you use the web version or the desktop app?

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Now I have this on https://www.deezer.com/pl/artist/63797272

błąd = error

I use browser and Android apk.

 

Update: after logout and login artist page load again normally, but nothing change about discography situation. I do not understand.

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Update: checked on Deezer Windows 10 app and totally different IP/provider - the same situation.

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@p0k314 

Can you open the albums through my links?

https://deezer.page.link/XjnTdEPMz3ERBvZr8

 

https://deezer.page.link/dQVgRKBGbqAvDvRt5

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Yes, but only as static view - cannot play, cannot add to favourites.

 

 

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@p0k314 

A case for the catalog team, as @Rudi  has already announced.

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@p0k314

A case for the catalog team, as @Rudi  has already announced.


Thanks for yours time to check this strange case.

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Thanks for your help @dee_dirk that moves the case up forward a lot.

@p0k314 when you open @dee_dirk's links, what shows up when you hover the mouse pointer over the tracks?

I'll be checking with our catalogue teams, yes.

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Thanks for your help @dee_dirk that moves the case up forward a lot.

@p0k314 when you open @dee_dirk's links, what shows up when you hover the mouse pointer over the tracks?

I'll be checking with our catalogue teams, yes.


It says that song is not available in my country, but this is strange - on Spotify I have full discography + on artist page (on Deezer) I have one newest song, only older songs are unavailable.

 

Update1: checked Tidal - like Spotify full discography.

Update2: checked YT Music - like Spotify full discography.

 

Userlevel 7
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It's a licensing issue indeed @p0k314 feedback has been passed and I hope our teams can negotiate this addition for you and others :fingers_crossed_tone2:

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Thx.

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Nothing change. As always. OK, no problem. No music = no money. Bye.

Userlevel 7
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Hey @p0k314

It's very frustrating. :disappointed_relieved:

Maybe @Jaime. or @Alfredo. can find out whether the albums from Bonnie Grace will be available in Poland again soon.

Artist page: https://deezer.page.link/5fRkD44AJQY7tgF59

Latest album ‘Peacedom’ (as example): https://deezer.page.link/p6Z7bG1EecMTL4vK7

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I understand it is frustrating that some artists are available in one country and not available in another.
This is due to rights negotiations, as these are done by market/country.
I have asked one more time why Bonnie Grace is not available in Poland and will get back to you with an official answer from our music team.
Thanks 

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