Album not working on Deezer

  • 19 February 2020
  • 13 replies
  • 46 views

Userlevel 4

When trying to play all tracks on the album “The Essential Martin Bresnick,” I get the message, “Error, An error occurred, please try again later.” I tried clearing cache and cookies, but it did not help. I also tried @elroy’s fix, but it also did not help. I think there’s a problem with the tracks.


13 replies

Userlevel 7
Badge +3

Hello @riegelstamm, thanks for the feedback, I tried on my computer and it’s also not working, I will forward it to the technical teams.

Cheers :slight_smile:

Userlevel 7
Badge +3

Hello again @riegelstamm , it should work now, can you try? If it doesn’t right away, clear your cache and refresh, let me know if that’s ok :wink:

Userlevel 4

Yes! Thank you! And since you were so successful, here’s another album I reported with the same problem 2 months ago: “Stuck in Your Riddle.” Could you please try your hand with it?

Userlevel 7
Badge +3

Hahaha ok @riegelstamm, thanks again for letting us know :smile:

Userlevel 7
Badge +3

 @riegelstamm, it’s fixed now, try it again on your side :wink:

Userlevel 4

Here’s another album with the same error: Lighten Mine Eyes: Contemporary Choral Music

@Kevin Deezer or @Rudi , could you please fix it?

Userlevel 7
Badge +3

Hi @riegelstamm, thanks for letting us know, I will forward that to the usual team :wink:

Cheers

Userlevel 7
Badge +3

Hello @riegelstamm, the issue should be fixed now (took me longer than expected to reach our team), can you check on your side as well?

Cheers :wink:

Userlevel 4

@Kevin Deezer Thanks for working your magic!

Hi, have this problem with the album here (tried on two android devices, both are Samsung S10+)

 

http://www.deezer.com/album/41214281

 

 

Could you please reupload it or check what could be done about it?

 

Tried the aforementioned solution from the diagram and that didn't work

 

Thanks!

Userlevel 7
Badge +3

Hello @sergej-radevich, I’ve tried on my side and I have the same issue. I’ll forward it to the team in charge of the catalogue.

Thanks a lot for the feedback :slight_smile:

Userlevel 3
Badge +1

Dear all,

It is a specifically issue. The album Luys De Narvaez: Musica Del Delphin by Pablo Marquez is not playing neither at mobile or desktop app. In the desktop application it is possible to see that it bypass all the tracks, one by one, without playing them.

Userlevel 2
Badge

Hi @LFM,

Thanks for letting me know about it, I will pass on the issue to the right team to have a look :)

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