Question

Greyed out songs still available

  • 20 June 2020
  • 6 replies
  • 59 views

Userlevel 1

Hi,

 

I’m new to Deezer and i dont understand if this is a bug or how i can fix it.

 

Some public playlists have greyed out tracks (see screenshots) not available on my country but when i do search it manually to the artists page, i can find the exact same album and track, and i can play it there. What can be done to fix this issue because it is really annoying.

 

Thanks!


6 replies

Badge +2

true it also happened to me before.

Userlevel 7
Badge +5

Thanks for reporting this @Mathieu.Dionne-Lévesque and welcome to Deezer! :boom:

It could happen if the distributors released a newer version of the track, with a different ID. Could you please post us the link for the tracks that were greyed out?

Userlevel 1

Thanks for reporting this @Mathieu.Dionne-Lévesque and welcome to Deezer! :boom:

It could happen if the distributors released a newer version of the track, with a different ID. Could you please post us the link for the tracks that were greyed out?

Hi Rudi,

This issue happens a LOT, almost in every official playlist (Rod - Deezer Metal Editor) is an example.

 

Here is one : Overkill Ironbound from that playlist # 1020440771 

, if i go into the artist page and album, the song is avalaible there. album 6462553

 

Userlevel 1

Another exemple: Metallica Fuel (Reload)

Playlist: 2655390504

Avalaible via this album; 14590592

 

 

 

Userlevel 1

“Haunt” metal band https://www.deezer.com/fr/artist/284000 have some issues too, there is like 10+ albums coming from differents brands named “Haunt” 

Looks like my musical taste appears to be a glitch :P haha

Userlevel 7
Badge +5

Hahaha no glitch there @Mathieu.Dionne-Lévesque I've checked it. It has to due with territorial rights and the distributors.

Both versions of the same track are available here in the UK where the community team is. But in Canada, where you live, the playlists contain tracks that aren't available in your country. Even though they seem the same tracks, they actually are different (and from different albums too). I recognise that's an inconvenience, but the distributors are the ones in control over the content when it comes to territory.

For more info, please see here :thumbsup_tone2:

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