Question

App problem


Can't browse music in the (Explore music) I just got the error (we can't load the page)

5 replies

Hello @Moori69,
Sorry to hear you're encountering problems with the app.
In order to reproduce this issue and solve it, I'll need additional information. Could you provide me the app version code, the exact steps you've done to get "Explore music", if you were on wifi or cellular data.
thank you for reply .. Version 6.0.1.48 .. and I try with wifi and cellular data

I tested the exact same version you have, without encountering any kind of connection issues, You should try to clear the app's data. If this isn't working then re-install the app.
I have the same issue with my Ulefone S1 Pro
Hello @Donde.Esta,
As I asked in my first response to this thread could you give some additional information, in to solve your issue.

Mehdi wrote:

Hello @Moori69,
Sorry to hear you're encountering problems with the app.
In order to reproduce this issue and solve it, I'll need additional information. Could you provide me the app version code, the exact steps you've done to get "Explore music", if you were on wifi or cellular data.

Reply