Question

Why my Deezer does not load music when I am connected to 4G

  • 2 February 2019
  • 5 replies
  • 29 views

Hello,

I have an issue with my deezer app. It never plays music when I am connected over 4g/mobile data. On WiFi it works fine. I have tried the following:

1. Clearing the cache
2. Resizing the cache
3. Re-installing app
4. Different mobile

None of the above helped resolve my problem. Please note that I have this problem since more than a year and it is so bloody frustrating

I am a Deezer premium subscriber, I have already tried spotify on my mobile and it just works fine. If you don't resolve this issue then I will gladly cancel my subscription and move to spotify.
Please don't tell me this is a provider issue because I have tried all providers and it is the same. I have seen a lot of threads here where people were complaining about the same thing but none of them reported back with a position feedback so far

Regards,
Malek

5 replies

Userlevel 7
Badge +5
Hi there @Malek.Sahawneh

You may've already done this but perhaps check the settings to see if mobile data is switched on for our app.
Do you get any error message or does it just buffer? Does that happen to all music?
Hi rudi,

This seems going in the wrong direction. The issue is with the buffer and not mobile data settings. It brings up the search results always but it never plays any song and i get an error like "can't load"

Regards,
Malek
Userlevel 7
Badge +5
HI @Malek.Sahawneh sorry about that. We do not currently have other users having this problem. If the problem only occurs on mobile network there must be something with the setting or your provider. Can you tell me which provider you have? Which device you are using. You should be able to reset the network settings in your phone as well which might help
I can list all the topics that has same problem here! There are no issues with my service provider. I use the same provider using wifi and it works well. I have tried different phones already. This is so frustrating. I just wonder why Spotify works while deezer doesn't on mobile data?
Userlevel 7
Badge +5
Hi there @Malek.Sahawneh

Sorry to hear that. I need confirmation you actually checked the mobile data option within your phone network settings and not in the app. Could you please verify this and send us a screenshot?

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