Answered

Why is Songcatcher Icon (and search) not always available?

  • 20 May 2019
  • 5 replies
  • 103 views

Userlevel 1
Badge
With my up to date Android Phone, i am most of the time somewhere at my favorite songs list (or another playlist). So when i hear some nice song in the radio or bar or ... (it usually takes some half song to realize that one likes it) so i want to QUICKLY run the Deezer Songcatcher (which is working quite well btw.) BUT: i have to click back and back and back unbelievable many times to bring up the menue bar with the search button and the Songcatcher Function then ... especially when trying to CATCH a current song, this sometimes takes to long, so the song is gone. AND: especially when driving car or working or similar , it is nearly not possible at all to click that many times ;(
Is there a reason why the workflow was done like this? Or is there something i missed? Some bug maybe eeven?
Thank you for the music!
Marc
icon

Best answer by Flo.Deezer 28 May 2019, 18:06

Hi @Here Marc Primo it is no problem to complain, we are always open to constructive feedback like yours. I absolutely see your point, I am afraid it is not possible for me find out the exact reason for this. The search icon is always visible in our iOS app, however, the different behaviour could be platform based.

The fact that the last search words are still there when going and search for something new is also not a bug, but we are happy to forward this as improvement, too. The best way would be to create an idea about this in our ideas forum so it does not get lost.

I hope this helps a little bit, I am sorry that we cannot change this right away. However, do not worry about Deezer disappearing, we are here to stay 😉
View original

5 replies

Userlevel 7
Badge +5
Hi @Here Marc Primo I do understand what you mean. If you are in a playlist or in the favourites list you should need to go back only once then you see the search icon on the top right corner. In the Android app you are right, it is not always there and that is not a bug, it is a product decision. However, we are always open for feedback and you are welcome to create an idea in our ideas forum 😉
Userlevel 1
Badge
Thank you for your answer, Flo!
Well it is a prduct decission but i still don't get the reason behind. There should be some reason or how comes to such decissions? 🙂
And, again as just now, after i again clicked through this "stupid times" back and back (i do so several times per day 😢 i am back at the search: i want to start to type what i search, BUT: i can not: the cursor is right side of my OLD search saved characters (stored in the text box) 😞 - this IS a Bug right? since so i have to click the "delete character button" on my phone again and again until the old chars are deleted, and then i can search. Sorry but this sucks! There is no reason at all to have your LAST successfull search stored IN the textfield (the list below is fine!) since you come from exactly this search and you want to search something else of course. As said the list of older search is fine, but to delete chars manually everytime you start a new search makes no sense to me at all :)

This all could have been done with just one single click: search icon always available, click, type , done :)

Of course i write to complain, but i also want to help to improve Deezer since i fear from all this lilttle hinders you lose customers and i fear that one day Deezer would be sold or closed and i lose my music collection.. Thats my main fear 🙂
Userlevel 7
Badge +5
Hi @Here Marc Primo it is no problem to complain, we are always open to constructive feedback like yours. I absolutely see your point, I am afraid it is not possible for me find out the exact reason for this. The search icon is always visible in our iOS app, however, the different behaviour could be platform based.

The fact that the last search words are still there when going and search for something new is also not a bug, but we are happy to forward this as improvement, too. The best way would be to create an idea about this in our ideas forum so it does not get lost.

I hope this helps a little bit, I am sorry that we cannot change this right away. However, do not worry about Deezer disappearing, we are here to stay 😉
Userlevel 1
Badge
Thank you Flo, happy there is a microphene in the search box since some days or weeks!
Idea forum ... ok, once i will do. Merci
Userlevel 1
Badge
... and wow, also an X to delete last search at one click :))) THANK YOU
(if now search always available at any sub menue - it would be christmas and easter at once ;)
Enjoy summer! And the latest Ed Sheeran album! Album of the year for me 😘 thanks!!!

Reply