Answered

What the hell happened after an update?

  • 30 August 2021
  • 1 reply
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Deezer app updated a day ago and now I can't log into my account. I had to change the password since it couldn't log me in with facebook or my google account. 

Even after that, I can'y log into my account. The Continue button doesn't react at all.

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Best answer by FriskyProdigy 3 September 2021, 10:48

Assuming you’re on Android, first make sure you’re running the latest version of the app.

Then Go into your phone’s Settings > Apps > look for Deezer > Tap on Storage > Clear the cache. Try logging in again.

If it does not work, repeat the same process, this time instead of clearing cache, “Clear data”.

If that still doesn’t work try reinstalling Deezer and restarting your phone.

 

PS: As good support request practice, always mention the OS, device and app version you’re on.

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Assuming you’re on Android, first make sure you’re running the latest version of the app.

Then Go into your phone’s Settings > Apps > look for Deezer > Tap on Storage > Clear the cache. Try logging in again.

If it does not work, repeat the same process, this time instead of clearing cache, “Clear data”.

If that still doesn’t work try reinstalling Deezer and restarting your phone.

 

PS: As good support request practice, always mention the OS, device and app version you’re on.

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