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Unsolved persistent hacking

  • 16 May 2019
  • 1 reply
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I'm brazilian deezer user and I've a premium account cause I'm subscribe TIM (phone Carrier).

but in the last weeks, someone stole my account and change my email and erase all my playlists, I had open a support ticket and my email had changed back... ok

after that:

I changed the password (to a new one, that I had never used before)

I unlinked all apps/third accounts from my account, also the hacker phone (image)

but the hacking persist... a few times a week the hacker's phone connect again and again, does not matter how much I change my password or remove he phone device.

I'm not stupid, I'm never use public networks or easy password, I think the problem is with deezer or TIM side.



(hacker device)

Thanks
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Best answer by Jessica.Deezer 17 May 2019, 17:18

Hey, in this case, please contact the customer service team directly. You can get in touch with our support team here 🙂
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Hey, in this case, please contact the customer service team directly. You can get in touch with our support team here 🙂

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