Answered

unable to login in android devices

  • 7 August 2019
  • 1 reply
  • 43 views

hi there I having problem in logging to my account
keep getting login unsuccessful and server encountered error on my android devices also I create 2 different accounts still receiving that error
please help me to listen music again thank you
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Best answer by Rob Igo 8 August 2019, 10:45

Hi @amirjustin1371

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

then try logging into one of your accounts.

Let us know how you get on 🙂
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Userlevel 7
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Hi @amirjustin1371

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

then try logging into one of your accounts.

Let us know how you get on 🙂

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