This Album Wont Download

  • 29 November 2021
  • 7 replies
  • 35 views

Userlevel 3
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I have clear the cache and it hasn't helped either

 

 


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7 replies

Userlevel 6
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Hey @JJST I tried downloading this album on my phone and was able, so the issue is not linked to the album in itself. 

If you cleared cache I guess you don’t have any other downloads in the phone. Do you have enough storage in it? 

Is the app up to date? Can you try reinstalling it? 

Userlevel 3
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@Yula Yes, I have a lot of storage and I was able to download other albums and playlists afterward, but I still can’t download this one in particular. Also, I updated the app on Google Play Store yesterday but still nothing. I restarted the phone just in case but nothing either.

 

Honestly, I wouldn’t like to reinstall the app. If there were a way to save the music I already downloaded as some sort of compressed file or something so I don’t lose everything (again), I’d do it. Recently I had a problem with my account and had to reinstall the app. I don’t want to go through all the problem again. I’ve seen people with similar problems who also understandably hesitate to reinstall the app.

 

Can Deezer develop a way to protect our downloads when there is a need of reinstalling? I think the “solution” is a little too extreme and the consequences are too time-consuming.

 

With all due respect.

Userlevel 6
Badge +3

Hey @JJST, I think you smart cache is full, you will have to delete something from your downloads to download this one. 

If you save your music in your favorites it’s going to be really easy to swap the music you wan to have offline, it only takes a minute. :blush:

Userlevel 3
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@Yula  I can delete any random album and I'll be able to download this one? I'll try and come here later!

 

How can I prevent my smart cache from filling up? 

Userlevel 3
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@Yula I deleted an album but I still can’t get this one to download :cry:

Userlevel 6
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@Yula I deleted an album but I still can’t get this one to download :cry:

Hey, you can not avoid filling the smart cache, you can find more info on what the smart cache is here

If you have a lot of downloads off line, try and undownload something more, to make space for this, please. 

Userlevel 3
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In the end I found the album was repeated so I downloaded that one 👍