Answered

The play button doesn't work (Mobile)

  • 7 September 2021
  • 3 replies
  • 36 views

I fixed it

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Best answer by Rudi 8 September 2021, 15:57

Glad to hear it! @ZER0 

If there's anything else you want to share with us, for example, how you got there, please let us know! :relaxed:

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Userlevel 7
Badge +8

Glad to hear it! @ZER0 

If there's anything else you want to share with us, for example, how you got there, please let us know! :relaxed:

Play button not working mobile android 

Userlevel 3
Badge +1

Hello @altanel 

Thank you for reporting this to us.

Could you please perform these troubleshooting steps:

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Go to your device settings ➡ Apps & Notifications ➡ Deezer ➡ Storage & Cache ➡ Clear Cache
  • Open the Deezer app ➡ Gearwheel in the top right corner ➡ Log out at the bottom of the page
  • Turn off then on your device
  • Log in to Deezer
  • Stream a few songs and navigate in the app

⚠ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.

That should fix the problem!

Also, @ZER0 could you share with us how you managed to solve the Play button issue? That would be very cool!

Enjoy Deezer! :loudspeaker:

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