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  • 30 May 2019
  • 4 replies
  • 52 views

I had a problem with my música cause any song from any playlists wanna play

I HAVE INTERNET CONNECTION AND MY PREMIUM ACOOUNT ACTIVE BUT NOTHING

I TRY RESET MY CELLPHONE AND DELETE AND DOWNLOAD THE APP BUT NOTHING

WITHOUT HAPPEN


4 replies

Userlevel 7
Badge +6
Hi there @Juanita Leonreyes

Sorry about that. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
I ALREADY DO THAT AND NOTHING STILL WITHOU WORK
Userlevel 6
Badge +4
@Juanita Leonreyes Hey! On what device does this happen? And what Android version do you currently have on your device?

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