Solved

The audio suddenly cuts off and won't load


I'm using the 6.0.6.79 version of the app, updated on the 11th of February, and suddenly completely out of the blue yesterday some songs stopped loading. One song (Bad liar by Imagine Dragons) cut off right in the middle. The song kept playing in Deezer but there was no sound. The rest of the songs from the album wouldn't load at all, but most other songs seem fine. Any advice?
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Best answer by Rudi 15 March 2019, 12:21

Hi there @Felicia Hjärpe

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

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Userlevel 7
Badge +5
Hi there @Felicia Hjärpe

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Reply