Answered

stuck on loading songs

  • 7 August 2019
  • 1 reply
  • 48 views

Many songs keep stucked on loading and just doesn't play. Even songs that I used to hear and are already in my favorites. I'm a paid user and running deezer on Galaxy S8.
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Best answer by Rob Igo 8 August 2019, 10:45

Hi @LuizPGJr

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

Let us know how you get on 🙂
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Userlevel 7
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Hi @LuizPGJr

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

Let us know how you get on 🙂

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