stops after 10 songs. need to press play twice on android auto

when playing the song ends and plays the next one .but when it gets past 8 songs in a row it will just stop at the start of the next song? need to press play twice to continue. I have cleared cache.adjusted storage .changed to load from sd card. uninstalled and re installed. still continues to pause. not good for a hands free system.

not to happy with it at the moment. considering going back to prime.

13 replies

Userlevel 7
Badge +5
Hi there @Shayne Horton

Sorry to hear your experiencing these problems. We're working to improve our Android Auto integration but this doesn't depend solely on us.

I know you've said you did a lot already, but before we continue, could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Then when testing AA, connect your phone to the car before opening the Deezer app. And let me know how it goes!
I have this exact same problem. Is there a fix in the works?
Userlevel 7
Badge +5
Hey @briandullea

Thanks for reporting. Have you tried the steps above?
I just ran through the best I could.
No SD card on the pixel 3.
I removed Deezer. Cleared the cache on the Android Auto app.
(I use the android auto app not the built in AA in some cars)
Rebooted my phone. Re-installed Deezer.
Downloaded my most frequently played song list.
I will let you know if it continues.
I haven't had this issue with Pandora, Amazon Music, YouTube Music all using Android Auto.
Same issue.
This only happens while listening through Android Auto on my Pixel 3. I can listen directly through the Deezer app and it never stops.
Glad it's not just me, I got galaxy s10 running android 9 all my other music apps that I've tried work, sometime though the song pause other times it switches back to my radio, AA is still connected. deezer works great the rest of the time, listened for about 5 hours at work without any hickups both wired and Bluetooth.
Userlevel 7
Badge +5
Hi @briandullea @Sebastian.W sorry to hear that you are still having problems. We are working on more issues regarding using Deezer in cars. Our developers are aware of the issues and for now we can only ask for some patience. Sorry for the inconvenience.
sorry for not getting back sooner,
done all the above and it's now worse.??
seems like it stops for ads but I'm on premium.
Userlevel 7
Badge +5
Hi there @Shayne Horton

Sorry to hear that. What app version and device do you have?
latest updates on Samsung s9 may update

pressed play 10x (5 songs)within 30 mins this morning on way to work
Userlevel 7
Badge +5
Thank you for reporting it @Shayne Horton we're working on it.
Have you tried connecting to the car before opening the app to see if it makes any difference?
I've started to get this recently too. I thought it was done to network coverage, but sounds like the same bug
makes no difference at all. only that it makes hands free no longer hands free. works great on Amazon prime and my sd card music only issue is deezer