Question

Songs skip back

  • 23 December 2018
  • 18 replies
  • 478 views

Recently I've been having problems with songs skipping parts or skipping back and it's always on the same parts of the song. It happens online and offline. I have premium account and I've tried everything - restarting my phone, deleting chache and smart chache, reinstalling app etc etc.. I use huawei p9 lite and haven't had a problem with the app until now.

18 replies

Hi, your not allone with this problem. I have been having problems with songs skipping a few seconds backwards since I changed to the Huwaii P10. I have tried the toubleshooting tips like clearing the cash or reinstalling but nothing helped. There is another question in this forum with the same bug but it is marked as fixed: songs-skip-back-during-listening
However it does not explain how it is fixed. Could someone please tell us how to get rid of this bug. I have cancelled my premium membership until it gets fixed.

Regards
Rebecca
Userlevel 7
Badge +6
Hi there, just to let you know that we have passed this issue with Huawei devices on to our devs and they are working on it! I'm sorry about that!
Userlevel 1
The problem is definitely not fixed. The thread jumping-and-skipping-songs-on-huawei-phones has three pages of the same complaints and more are added daily so it might be an idea to post on that one as well so that Deezer will begin to realise how widespread the issue is and how long it has been going on for (and how many users they are losing)
Userlevel 7
Badge +5
@Warren.Jeanes

You're right, the thread is getting bigger. But the right team is already working on it - for quite some time. We know that unfortunately it is affecting several users.
We'll keep everyone updated with our progress!
Userlevel 1
@Warren.Jeanes

You're right, the thread is getting bigger. But the right team is already working on it - for quite some time. We know that unfortunately it is affecting several users.
We'll keep everyone updated with our progress!


Rudi, I understand that these things can be complicated but in the meantime you have users paying for a service that they are unable to use as intended. The Dev team have been working on this problem for more than two months now and to be honest I want to listen to my music not hear how a problem is being worked on.

As of yesterday, I'm now a premium Spotify subscriber and have no issues at all, no skips, no issues downloading for the same price plus additional connectivity to my XBox direct from my mobile device.

I would like to point out that mine's is only a single user subscription you have lost, but for every one of me who leaves and tells you why, you should wonder how many people are upset enough to cancel and not bother telling you guys where you went wrong.
Userlevel 7
Badge +5
Hey @Warren.Jeanes

I understand it completely - honestly. It's not easy for us being unable to provide a solution or a louder voice to every user's trouble. But we try our best with what we have. And when the issue affects a third party device or another platform, things take longer to get resolved. It also seems that it isn't only skipping which is affecting Huawei phones. And also not only Deezer.

We'll continue to work hard so that we can get yours and other users' trust back.
I have the same problem and am very close to leaving Deezer with my family account
I've been having the same problem for quite some time and I have a huawei. Was getting really annoyed with it, hopefully there will be a fix soon 🤞
Userlevel 7
Badge +5
Hi there @Brandon1 and @Sambo8613

Please keep your eyes here for more info and updates 😉
Hi, I've just joined Deezer and am having issues with my songs skipping. I've tried the solutions suggested here. Also, I'm using a Lenovo tablet over wifi. Solution?
Userlevel 7
Badge +5
Hi @Lande4781 which phone do you have? What exactly have you tried so far?
I notice the main thread has been deleted....

https://en.deezercommunity.com/android-47/jumping-and-skipping-songs-on-huawei-phones-23119

any reason why?
Userlevel 7
Badge +5
Hi there @Yogurtspy

It wasn't meant to. It seems that, due to the recent spam attacks, our filter picked up a reply from that thread and marked the whole topics as spam. This happened to other topics too.
I'm currently working on retrieving this - and at the same time, our team of devs is making progress with the issue involving Huawei phones. So please bear with us!
Hello, any fix on this yet?

Also that main thread hasn't been reinstalled
Userlevel 7
Badge +5
Hi @lisa.hardie unfortunately it seems that there has not been any fix yet. Please keep installing the latest version of or app.
Hi @lisa.hardie unfortunately it seems that there has not been any fix yet. Please keep installing the latest version of or app.

This is terrible news!
Not even an explanation, or a time scale of what's going on?
This has been going on for some time now and still hasn't been fixed :(
It's obviously sending alot of people over to a more stable music streaming software like Spotify. I think I will be doing same

Such a shame
Compensation
I have the same problem with huawei mate 20 lite. It's so annoying.

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