Answered

Songs just stop over and over on Deezer

  • 30 April 2021
  • 3 replies
  • 31 views

Hi,

I pay for Deezer and enjoy using it most of the time but sometimes it just stop in the middle of the song and close the app down I have to find the app again then start the music again but when it's like that I can do this 30 times with different songs it keeps doing it. Then after that it works fine again for a while. Also when a file goes bad and I ask for it to repair it does not and when I remove the song from playlists it stays. Any clues on how I fix this please ? 

HL

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Best answer by Rudi 1 May 2021, 21:16

Hi there @Thami.Manana @Heidi-Liv 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

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3 replies

Have the same problem, songs just stop.

Userlevel 7
Badge +7

Hi there @Thami.Manana @Heidi-Liv 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

Hi @Rudi 

I will try and see if that helps the situation and get back to you 

 

Thank you 

HL

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