Answered

Songs in playlists or albums repeat again after playing, but in silence

  • 26 April 2019
  • 3 replies
  • 168 views

I listen through the Deezer app on a Samsung Tablet 4 and recently (since the latest update), whenever a song from a playlist or album finishes playing, the same song plays again but with no sound. When that the song finishes playing in silence, the next song in the playlist or album starts playing with sound but when that one has finished playing it is again repeated but with no sound.

I've reinstalled Deezer as I couldnt find any thread or support how to fix this issue and am going through the painful process of downloading 20GB of my music back on the tablet - but this has not fixed the issue!!

Can someone at Deezer please help? This has never been a problem before - only since the update about 2 weeks ago

Thanks!
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Best answer by Flo.Deezer 27 April 2019, 17:40

Hi @Nisha sorry to hear about that, this is a strange behaviour. Have you checked if the "repeat" feature is maybe activated? If you say latest update, could you please specify the version of the app?
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Userlevel 7
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Hi @Nisha sorry to hear about that, this is a strange behaviour. Have you checked if the "repeat" feature is maybe activated? If you say latest update, could you please specify the version of the app?

Hello 

I have a similar issue. When I play things (I have a Premium subscription) on my Favourites list or a different playlist on my Mac (browser Safari), the next song might play silently and there is no way to adjust the volume. 

The issue does not exist on my synced account on my mobile (Android) . 
Please help.  Thanks 

Userlevel 7
Badge +5

Hey @Katy.Momo 

Thanks for reporting it to us. If this is happening on your Safari, please try clearing cache and cookies, restarting the Mac, to see if it helps. Let me know how it goes :wink:

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