Question

Songs cutting out and skipping onto next track mid song

  • 18 October 2020
  • 5 replies
  • 64 views

Happens on my samsung phone when driving and on my pc at home when using my browser, my internet is fine and stable, but even then it shouldnt be just skipping to the next track, is deezer cheaping out on crappy harddrives that arent holding the songs properly? i’ve seen in the past bands i follow reupload the same album multiple times over because of this.

 

im a premium user for the record.


5 replies

using the website app bia internet browser (opera gaming browser, fully up to date) ever since i realised the desktop app was crashing my pc, and i have a high end pc, 32gigs of 3200mhz ram, 3900x ryzen cpu etc. The exact same songs are skipping on both my pc and phone, i havent downloaded any playlists as far as im aware, i mostly use the favorites feature to listen to music.

Userlevel 7
Badge +5

Hey @GeorgeRockwell 

Sorry for the late response, it seems that your reply wasn't picked up by us.

What OS have you got installed on that super machine of yours? We only support Chrome, Edge, Firefox and Safari.

Could you try our latest desktop app release too? 4.27.0?

Let us know!

I am having the exact same problem - I thought it was my Sonos account that was the problem and then I tried Spotify and it works 100% no problem. No skipping etc…

 

Sonos suggested that I move to Spotify!!

 

 

Userlevel 7
Badge +5

Hey @GeorgeRockwell 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

About your PC, are you using our desktop app? If yes, which version is it?

Let us know how it goes :thumbsup_tone2:

Userlevel 7
Badge +5

Hey @Deirdre 

I've replied to you on another topic. There's troubleshooting be done with our integration so please answer my question there.

In the meantime, could you please tell me how Sonos suggested you move to another service? I don't believe this is professional of them, especially considering we have a partnership with them as well. Please let us know!

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