Question

Songs cutting out and skipping onto next track mid song

  • 18 October 2020
  • 2 replies
  • 24 views

Happens on my samsung phone when driving and on my pc at home when using my browser, my internet is fine and stable, but even then it shouldnt be just skipping to the next track, is deezer cheaping out on crappy harddrives that arent holding the songs properly? i’ve seen in the past bands i follow reupload the same album multiple times over because of this.

 

im a premium user for the record.


2 replies

Userlevel 7
Badge +5

Hey @GeorgeRockwell 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

About your PC, are you using our desktop app? If yes, which version is it?

Let us know how it goes :thumbsup_tone2:

using the website app bia internet browser (opera gaming browser, fully up to date) ever since i realised the desktop app was crashing my pc, and i have a high end pc, 32gigs of 3200mhz ram, 3900x ryzen cpu etc. The exact same songs are skipping on both my pc and phone, i havent downloaded any playlists as far as im aware, i mostly use the favorites feature to listen to music.

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