song won't play

  • 8 June 2019
  • 3 replies

For the past few weeks deezer has not been working for me . Every time I try to play a new song that isn't downloaded it won't play it says there is some kind of error , " the requested content is not loading ". This isn't the first time it has done this . Does anyone know how to fix this or what the problem is ?

3 replies

Userlevel 7
Badge +5
Hey @charleneleonie

Sorry to hear that. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

I have the same problem on Chrome and Opera playing from the Deezer website.

Userlevel 7
Badge +5

Hi there @William.Lowe 

Thank you for letting us know? Could you try clearing the browsers' cache and cookies and restarting the computer to see if it helps?