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Song skipping like a scratched cd

  • 17 December 2019
  • 53 replies
  • 1776 views
D
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I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

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Best answer by Rudi 19 December 2019, 16:37

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53 replies

Rudi
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Thanks for reporting it @Krokun - I've included your details to the report for this. It's something we're looking into for quite some time but it's difficult to reproduce. Have you tried unpairing and pairing them again?

A
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Hi,

I know this issue has been addressed before, but I didn’t find any recent threads and mine is a Redmi Note 8 as opposed to others having this issue with Huawei phones. Music tends to skip forward like a CD (usually happens near the beginning of the track), I’m on the high quality mode (already tried switching modes to no avail) and cleared my cache with no success.

Any suggestions?

K
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Hello @arivas, try the steps described in the answer pinned to this topic, you can also visualise them in the diagram you’ll find by clicking on the link below: 

 

https://www.deezer.com/en/profile/3421485864
A
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I am having this problem of songs cutting in and out without a reason for a month or so now ! At first started with some innocent cut in and out at some random songs but now its unbearable !! With every day more and more songs are affected .. Today is affected a song which as working fine yesterday and tomorrow will be another song or more of them affected which were okay today ! I need this to be fixed asap . Also want to mention these are not downloaded songs , these are the ones that u guys recomend on top 100 playlists ! I am a subcscriber on this for about 2 years now cause I had no issues with the app . 

K
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Hello @ajdin91, please follow the troubleshooting described in this diagram. Each step is important as well as the order :slight_smile:

https://www.deezer.com/en/profile/3421485864
A
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Hello @ajdin91, please follow the troubleshooting described in this diagram. Each step is important as well as the order :slight_smile:

come up with a different solution than that ! 

Rudi
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Feedback noted @ajdin91 thank you for your support :v_tone2:

In the meantime, please let us know what device, OS and app version you've got so that we can report this directly to our devs :thumbsup_tone2:

A
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It seems the problem was solved with the last update, I’ve been playing music for a while without errors since this update, I hope it stays like that :grinning: .

K
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Hello @arivas, glad to hear that, our teams indeed released a fix. Let us know if you notice again any changes.

https://www.deezer.com/en/profile/3421485864
J
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I'm having the same problem. Been having it for months now. I've tried doing all of those steps mentioned and nothing seems to help. I have an S8+ now but also had the same problems on my S7. Getting entirely fed up with paying out for scratched CD's! 

A
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I'm having the same problem recently with all my family accounts, happens with random songs, different artists.. it is very annoying, sometimes it sounds like a scratched CD and other times it skips to the next song in the middle.

Considering that I pay for a family pack, it is quite disappointing

Rudi
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Hey @J13 @Alex Mandrik 

Sorry to hear that.

The trouble here is that it can be caused by different reasons. Have you tried changing the audio quality settings to see if it helps?

C
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Hello @Crumeltje  thank you for the detailed explanation. Ahaha I’m intrigued to know what dogs like to listen to because - I have two at home. Thank you for making sure there is only one device playing music in each profile. 

Sorry, in that case, I need to ask more questions.

  1. Does this problem only happen with downloads or also when you are online?
  2. The title of this thread is Song skipping like a scratched cd - when do the songs skip? In the middle of a song or at the end? 
  3. Are you sure that ALL Songs were downloaded onto every single device individually?
  4. Were the songs downloaded while mobile data was switched off, strong Wifi was used and waited until the download process was finished?

Thank you so much for all your replies - we are sure we can fix this problem :slight_smile:

Hi @Pia.Deezer ,

I was waiting for it to happen again, so I could record it and then show what it sounded like to make it more clear.

But... it then never happened again, and it's been a while since! I have no idea what fixed it, but I'm glad it is fixed. Thank you for the support!

PS: the playlist of my dogs consists of only Haevn and My Indigo. I want to expand it more with some other music though. The music they have now is calming, but it's not necessary to be this calm :)

R
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I am so tired of this app. I am on the family version and there is just constant bugs. Sometimes it says requested song can't play, sometimes it plays but skips like a broken CD. Sometimes it's unable to add favorites. I have cleared cache etc and it works for a while. I think it may be time to get Spotify again if they can't come up with a fix properly. 

Rudi
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Hey @Crumeltje 

We release a new mobile app every couple of weeks, we're always working on fixing bugs and improving things. There's still a lot of room open for improvement - thank you for your support! :relaxed:

Hi @Roger Cox 

Sorry to hear that. Is there anything that we can do to assist you having a better experience? Have you tried contacting our Customer Care team?

H
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I am having the same issue on many devices (Sonos, control4 controller, phones IPads) same songs. Not sure what to do have made a lot of play lists do not want to change platforms but can’t listen to the music this way

Rudi
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Hey @Heidi and John 

Sorry about your experience. We can surely help you.

Is this happening to the same tracks? Have you tried restarting your internet router?

Please post the link for the songs, it could be something on them directly and we can certainly fix :thumbsup_tone2:

E
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Ok so now more then one year people dealing with this problem and theres no way to fix it?? Seriously selling a product that work as censored like that i would be seriously by ashamed at least they dont gives a censored about there custumer🤦

Rudi
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Hi there @elkev 

Sorry you feel that way.

The issue described in this thread is actually a combination of different things, depending on the user. I'll be happy to help you if you could provide more details about your own experience, as I couldn't figure out from your comments above :thinking:

W
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I am having the same issue on many devices (Sonos, control4 controller, phones IPads) same songs. Not sure what to do have made a lot of play lists do not want to change platforms but can’t listen to the music this way

hey there, i have many Control4 systems using Deezer that suffers what seems to be buffering issues. this is consistant on multiple control4 systems, running different OS versions, on different networks and internet speeds all with the latest Deezer driver. all other streaming services work fine (Tidal, Spotify and Tunein as examples) all Control4 settings have been checked but still the problem remains. I cant say I’ve seen similar issues on other streaming products (Heos and B&W Formation tested) any thoughts or suggestions, Control4 has not yet been able to come up with a solution for this.

Jaime.
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Hello @Warren Husband do you get this error/buffering messages in the Control4 screen or in the Control4 app with Deezer in your phone? In any of the cases, could you please provide a screenshot with the problem.
Thanks

W
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Hi Jaime

Thanks for the reply, there are no error messages on the Control4 system, only audio drop outs (typically buffering problems) when streaming Deezer through Control4. Playback from my phone works perfectly. This doesn't happen all the time, but often enough to be a pain... thanks again for you assistance

Jaime.
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Userlevel 7
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@Warren Husband I am not sure this troubleshooting will help but it worth trying:
Here's what you can do:

  • Log out of Deezer on all devices it might be logged in
  • Get a new password for the Deezer account linked to the sound system via this link
  • Delete Deezer from the Control4 app
  • Turn off your sound system device for 1-2 minutes
  • Turn it back on
  • Add Deezer to the Control4 app
  • Login with your new Deezer password
W
Rank

Worth a try when it next plays up I will give them a go, thanks for the advice 

D
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I am having the same issue the last months playing from the website (as Deezer has no app for Apple devices). Is driving me nuts. Try listening to a whole piece of classical or something, it’s impossible.

 

Deezer has an amazing sound but it’s by far the most glitchy service with the least support. I am seriously thinking of moving to Apple Music now they are loseless too. This is ridiculous. Has anything improved for you?

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