Song keeps jumping back

  • 28 July 2020
  • 1 reply
  • 13 views

Songs will randomly skip back about 10 sec and end at random times. Delete the app and reinstalled it but still having the same issues 


1 reply

Userlevel 7
Badge +5

Songs will randomly skip back about 10 sec and end at random times. Delete the app and reinstalled it but still having the same issues 

 

Hi there. Are you using an SD card? If so, please move the app to the internal memory of your phone. Also, clear the cache and increase the smart cache:

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Let me know if it helps!

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