Shuffle doesn't resume

  • 25 November 2021
  • 6 replies
  • 93 views

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"Shuffle my music" is seriously broken. It has been for years. Take this use case: I select a random song "x" because I want to hear it. Then later, I select "Shuffle My Music", thereby shuffling all my favorites.

If I close the app (on Android) and reopen it, it will revert the Now Playing to the one random "x" song and completely forgets the Now Playing queue that was there. However if I turn off Synchronized Queue-List in settings, it will not remember anything at all when I reopen the app. And I have to re-shuffle. This occurs in many cases where I play music in my car, leave my car, and come back.

 

This is a critical bug and has been ignored for years. This does not occur on iOS. I reported this two years ago, and it was ignored, so I switched to YouTube Music. I come back to give Deezer another shot and this issue is still here and it's major. 


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6 replies

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Love how I continue to be ignored. 

Userlevel 7
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Love how I continue to be ignored. 

Hey there! Sorry it is really not our intention to ignore you, sorry for the late reply. 

I try to reproduce the issue on an Android phone and could not. I played a song chosen by me, “shuffled my music”, closed the app. When I reopened I found the last song played when shuffling. 
Can you please give me more information on the device you use and some screenshots if possible? Thanks 

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Love how I continue to be ignored. 

Hey there! Sorry it is really not our intention to ignore you, sorry for the late reply. 

I try to reproduce the issue on an Android phone and could not. I played a song chosen by me, “shuffled my music”, closed the app. When I reopened I found the last song played when shuffling. 
Can you please give me more information on the device you use and some screenshots if possible? Thanks 

@Yula

Try closing the app twice. As in, Shuffle your music, close the app, reopen the app, close it again, then reopen.

Or shuffle and then restart your phone or wait a few hours. Same result. It's not 100% consistent but here's a screen recording.

Notice how the second time I open it, the Now Playing is forgotten entirely in this case. And I have to re-shuffle.

 

Also occurs if you just wait a bit without even closing the app. Frequently, for me, I'll Shuffle when I get into my car, leave my car, get back in and have to Shuffle all over again. Daily occurrence.

 

Video: https://photos.app.goo.gl/YzpN62pvUb2cwkzR7

I experience the same issue as I'll shuffle one of my Playlist and a day later it completely forgets about the Playlist I originally started and I have to restart the Playlist all over again.  Very annoying especially since I'm paying for subscription so expect it to at least remember the Playlist I'm playing even if it's been a few days.  It used to remember but something definitely broke with the updates being done.  I too am a android user.

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I experience the same issue as I'll shuffle one of my Playlist and a day later it completely forgets about the Playlist I originally started and I have to restart the Playlist all over again.  Very annoying especially since I'm paying for subscription so expect it to at least remember the Playlist I'm playing even if it's been a few days.  It used to remember but something definitely broke with the updates being done.  I too am a android user.

Yes, this exactly.

 

And it occurs when your Shuffle My Music or shuffle all downloads. All you gotta do is leave the app for a few hours, come back, and voila, you have to restart the music playback. It's a crippling bug that's been present for TWO YEARS.

 

I tried Deezer two years ago and switched away due to this. I am about to do so again after giving it another try. 

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Plus, I love how again, this issue isn't being addressed. Despite it being a humongous crippling bug.