Answered

Saved albums on Deezer not saving any more


For some reason my Deezer account has stopped saving albums to my library? Any ideas or answers as to what is happening?
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Best answer by ThibautF 24 November 2020, 09:29

Thanks Rudi, 

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14 replies

Userlevel 7
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Hey there @drughbear

Have you tried increasing the cache size? It could help.
Another thing is, how many albums have you got saved? You may want to login to Deezer.com via a PC to get more info and see if the albums are being saved there. Let me know how it goes 😉
Hi Rudi. I decided to delete a number of albums out of my 'saved' list and I was able to save new albums. Is there a limit to how many albums you can save?
Userlevel 7
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Hi @drughbear

Yes, at the moment we do have a limit of 2000 albums. We're listening to feedback around this across different platforms though 😉
I have only 100 saved albums and now unable to save an album to My Albums. I normally connect through Sonos.
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Hi there @MAGillett

Have you tried increasing cache size for the app? Don't forget to update the app as well, in order to avoid little bugs.

Hi, same problem for me..
I only have 1065 albums (not 2000). 

I’m on my computer

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Hey @ThibautF 

Take us a screenshot, please. Is there a difference between the desktop app and mobile apps? Could you please also give us the app versions?

Hello,

Yes it seems to work on my computer but not on my phone. 

For example, i normally have 4 more albums saved (but i can not see them in the app)

Thanks in advance

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Thanks for coming back @ThibautF will forward this to our devs for clarification :thumbsup_tone2:

Userlevel 7
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Hey @ThibautF 

How many albums are we talking about? Do you know the exact difference? Our devs are looking into this for you :relaxed:

Hello,

I don’t know the exact difference. Here are screenshots of my PC and my phone. 
You can see my albums sorted by “Recently Added”. 

  • Mistery Lady by Masego : PC = OK, Phone = KO
  • Walking on a dream by Empire of the sun : PC = OK, Phone = OK
  • Holiday by Lil Nas X : PC = OK, Phone = KO

etc etc etc…

So i do not have the exact number of albums missing… All i know is that apparently i have 1072 albums in total right now.

Thanks again for helping me,

Thibaut

Userlevel 7
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Thanks for coming back @ThibautF I've forwarded all to our devs - I'll get back to you once I get a response :thumbsup_tone2:

Userlevel 7
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So apparently this has to do with the fact that we're limited to 1000 albums in display on mobile and 2000 on web/desktop @ThibautF 

But our devs also said that they're working on this as well, so that mobile can display more :relaxed:

Thanks Rudi, 

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