Answered

requested content is not loading


I see many people with that same issue here when trying to play a song, even downloaded ones. Just getting the error content not loading. I been having it for months. I have the family plan. I just hope this will get to tech support.
Not fair we pay same amount as spotify amd they offer a better service
icon

Best answer by deanis 17 February 2021, 01:54

thanks for your reply;

no  

but aside from clearing the actual cache as mentioned earlier, deleting all app data seemed to have  worked fine!

View original

17 replies

Hello, I keep having this problem from time to time, and especially whenever Im using google assistant while driving and trying to play a different tune. Its working for the first time, for instance "ok google, play radiohead", the app responds immediately and starts playing. If I go again with "ok google, play pj harvey" or whatever, I get the error: failed to play message. Its quite frustrating, cause while driving Im not able to push the retry/cancel, search by typing a.s.o. I should mention I did all the previous solutions listed on this topic: cleared cache, uninstalled, re-installed, increased smart cahe size (its already around 3 Gb, I mean...how much cache would it need?!) Im using an android 8.1.0.
A solution to this problem would be most welcome, as I see a lot of users have it.
Solved !!! Switched to spotify.
Userlevel 7
Badge +6
Hi there @DeGarcia.SD @rolando.matsangos

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

I'm having this issue, I'm using the latest version on ios I have no problems on my ipad but my phone wont work I've tried deleting app clearing saved data 

Userlevel 7
Badge +6

Hi there @kimselby80 

Sorry that's happened. Have you tried using the device on a different network?

Yes, wifi, mobile data, other devices can play the user on deezer just stopped on this one device. It won't play any users music 

Userlevel 7
Badge +6

Have you followed the steps above in the right order @kimselby80?

Same here. I can't play any song. My internet is fully connected. Other app can play without problem.

 

Userlevel 7
Badge +6

Hi there @Khoi Nguyen 

Sorry to hear that. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Let me know how it goes :thumbsup_tone2:

I am not happy I seem to not he able to get help...having the same issue as everyone else...content not loading.

Userlevel 7
Badge +6

Hi there @Lebzalee 

Sorry about that. Have you tried the troubleshooting above? If yes, let me know if this happens to the same tracks or randomly.

How about fixing the bug in your app for the content not loading problem  ?

Userlevel 7
Badge +6

For those loading errors affecting Deezer HiFi users, we're proud to say it's fixed - the issue is that message can mean different things. If you're affected by the error message, please give us some more details so that we can helping you out @Rollie :thumbsup_tone2:

I'm getting the same message still. I did all the steps above. Still getting the same message the requested content is not loading. Exactly like the image above. Pixel 2 xl. All updates are done the issue happens on both wifi connection and on LTE. Happens when I play favourites on random. Please advise

 

 

Userlevel 7
Badge +6

Hey @deanis 

Have you tried changing the audio quality settings to see if the issue goes away? It helps us understand the situation a bit better.

thanks for your reply;

no  

but aside from clearing the actual cache as mentioned earlier, deleting all app data seemed to have  worked fine!

Userlevel 7
Badge +6

Great to know! @deanis 

Don't worry, we'll keep improving the app this year - so that you don't have to do things to make it work properly.

Keep us posted!

Reply