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requested content is not loading


I see many people with that same issue here when trying to play a song, even downloaded ones. Just getting the error content not loading. I been having it for months. I have the family plan. I just hope this will get to tech support.
Not fair we pay same amount as spotify amd they offer a better service
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Best answer by deanis 17 February 2021, 01:54

thanks for your reply;

no  

but aside from clearing the actual cache as mentioned earlier, deleting all app data seemed to have  worked fine!

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Hello, I keep having this problem from time to time, and especially whenever Im using google assistant while driving and trying to play a different tune. Its working for the first time, for instance "ok google, play radiohead", the app responds immediately and starts playing. If I go again with "ok google, play pj harvey" or whatever, I get the error: failed to play message. Its quite frustrating, cause while driving Im not able to push the retry/cancel, search by typing a.s.o. I should mention I did all the previous solutions listed on this topic: cleared cache, uninstalled, re-installed, increased smart cahe size (its already around 3 Gb, I mean...how much cache would it need?!) Im using an android 8.1.0.
A solution to this problem would be most welcome, as I see a lot of users have it.
Solved !!! Switched to spotify.
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Hi there @DeGarcia.SD @rolando.matsangos

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

I'm having this issue, I'm using the latest version on ios I have no problems on my ipad but my phone wont work I've tried deleting app clearing saved data 

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Hi there @kimselby80 

Sorry that's happened. Have you tried using the device on a different network?

Yes, wifi, mobile data, other devices can play the user on deezer just stopped on this one device. It won't play any users music 

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Have you followed the steps above in the right order @kimselby80?

Same here. I can't play any song. My internet is fully connected. Other app can play without problem.

 

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Hi there @Khoi Nguyen 

Sorry to hear that. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Let me know how it goes :thumbsup_tone2:

I am not happy I seem to not he able to get help...having the same issue as everyone else...content not loading.

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Hi there @Lebzalee 

Sorry about that. Have you tried the troubleshooting above? If yes, let me know if this happens to the same tracks or randomly.

How about fixing the bug in your app for the content not loading problem  ?

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For those loading errors affecting Deezer HiFi users, we're proud to say it's fixed - the issue is that message can mean different things. If you're affected by the error message, please give us some more details so that we can helping you out @Rollie :thumbsup_tone2:

I'm getting the same message still. I did all the steps above. Still getting the same message the requested content is not loading. Exactly like the image above. Pixel 2 xl. All updates are done the issue happens on both wifi connection and on LTE. Happens when I play favourites on random. Please advise

 

 

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Hey @deanis 

Have you tried changing the audio quality settings to see if the issue goes away? It helps us understand the situation a bit better.

thanks for your reply;

no  

but aside from clearing the actual cache as mentioned earlier, deleting all app data seemed to have  worked fine!

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Great to know! @deanis 

Don't worry, we'll keep improving the app this year - so that you don't have to do things to make it work properly.

Keep us posted!

I have similar issue "loading... Just a few seconds left". When trying to play any song.

I have deleted cache and app data... I have uninstalled and reinstalled the app.…

 

Any other suggestions? Maybe try Spotify?😊

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Hey @Sarel.Korf 

Thanks for letting us know.

What's your Android and Deezer app versions, please? Is this happening anywhere on the app, or playing any song from a specific feature?

Do you have an SD card on your phone?

hi Rudi. I have Veronica @ Deezer support also helping with this. Anyway I have a Huawei P9, Android 6 and Deezer 6.2.23.93. this started happening out of the blue really and from any track. I do have an SD CARD in the phone 4.39 GB free and 0.96 GB free on INTERNAL storage. My account works on my Huawei T5 tablet.

I am contemplating a factory reset.. 🤔🤔

Hi Rudi,

I have localised the problem to the SD card.

I noticed that Deezer is using the SD Card but that the card storage seemed strange.

I removed the SD card tested,and the app works.

I replaced the SD card and all is well!

Thanks for responding!

Sarel

 

None of the suggested steps worked for me.

 

When playing on my phone it happens after a while on wifi.

 

I removed the app, cleaned cache and reinstalled it, but did not work. That's a very annoying bug.

That exists for a while now.

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Hey @ik_5 

Thanks for coming back. Is this happening more frequently on WiFi? If yes, could you please restart your router and your phone to see if it helps?

There are new releases coming up which are more reliable, please hang in there!

Hey @ik_5 

Thanks for coming back. Is this happening more frequently on WiFi? If yes, could you please restart your router and your phone to see if it helps?

There are new releases coming up which are more reliable, please hang in there!


It happens on different wifi (work and at home), I hardly use it on data so I don't know if that also happens on that mode.

 

It always happens on a new song that is trying to be loaded and when my screen is locked.

But between times it do happens there are few songs in between, so I think it is something in the background.

 

It might happen due to Android that makes background processes to stop having resources of some kind (not an android expert), so it just a guess.

If you know how can I test it, I can provide additional information if that is the case.

Hey @ik_5 

Thanks for coming back. Is this happening more frequently on WiFi? If yes, could you please restart your router and your phone to see if it helps?

There are new releases coming up which are more reliable, please hang in there!


It happens on different wifi (work and at home), I hardly use it on data so I don't know if that also happens on that mode.

 

It always happens on a new song that is trying to be loaded and when my screen is locked.

But between times it do happens there are few songs in between, so I think it is something in the background.

 

It might happen due to Android that makes background processes to stop having resources of some kind (not an android expert), so it just a guess.

If you know how can I test it, I can provide additional information if that is the case.

 

Started using more my laptop and using web browser and after a while on the end of a song it happens as well.

I hope it helps.

 

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