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Problems in Deezer on android 4.4 kitkat

  • 15 October 2020
  • 5 replies
  • 42 views

There are 2 updates interspersed where I have this problem, does not load the content of the artist page, besides it is almost impossible to handle the app in general. I do not know how much time you have left to support this version of android, so if I worry that the final version will remain so forever.

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Best answer by hpguru 20 October 2020, 17:39

You have old Android 4.4. Perhaps it is one reason for problems you are expressing.

I recommend go shopping for new shiny Samsung A51 phone which comes with Android 10.

For internet problems you can also try airplane mode or router reboot made quick.

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5 replies

Userlevel 7
Badge +5

Hi there @samymoga123 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

It does not work for me, I even updated the application and there is no change

Hi there @samymoga123 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

 

It does not work for me, I even updated the application and there is no change

Userlevel 7
Badge +2

You have old Android 4.4. Perhaps it is one reason for problems you are expressing.

I recommend go shopping for new shiny Samsung A51 phone which comes with Android 10.

For internet problems you can also try airplane mode or router reboot made quick.

Userlevel 7
Badge +5

We'll soon not be able to support their version so we encourage you to update/upgrade too @samymoga123 so that you can enjoy Deezer to its max :wink:

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