problem with offline playlist, working only with WiFi

  • 18 February 2020
  • 2 replies
  • 46 views

Hi 

I have deezer premium, sometimes my downloaded playlist stop playing music and write me storno or try again. When I switch on Wi-Fi everything works perfekt. This problem is only offline. I have android. Can you please help meeee.😭😭😭😭😭


2 replies

Userlevel 7
Badge +7

Hi Natalia, please follow these procedures below and let me know if it helps!

 

Go to your phone settings >>> Apps >>> Deezer >>> Storage >>> Clear Cache >>> download the last again.

I don’t think it really is an adequate solution to the problem.

I have noticed that deezer does not update playlists marked for download.

Even when the app is in focus and playing music over wifi, it simply does not update the playlists.

In order to update the playlist, you have to open each and every single playlist you have in your favorites to update it and download the songs missing. I don’t think this is how it should be working as it makes Offline playlists pretty much useless.

On another note: Deezer works really bad on slow connections. Even when navigating downloaded content, it is very slow and often fails to load at all. What i do expect: Downloaded content should be loaded from cache first to always be available without manually activating the offline mode or turning off mobile data. This seriously needs improving.

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