Answered

Pre-save track is not working


Userlevel 3
Badge +1

Hi there,

I noticed several times that when I pre-save a rack from an artist, it doesn’t save on my favorite tracks… 

Does anyone have this issue also? 

Android 10 | OnePlus 6t | Deezer HIFI Beta version 6.2.2.46

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Best answer by Rob Igo 18 May 2020, 17:48

Hi @Martijn.Keymis 



 



I’ve not seen anybody else reporting this so would you try the following.



 



Please do the following in the exact order:-

make sure you're connected to a wifi network

log out of Deezer

uninstall Deezer

clean your phone's cache

remove the SD card (if you have one)

turn off your phone

turn on your phone

reinstall Deezer

Log in to Deezer

open Deezer and download at least one album or playlist

reinsert the SD card (if you have one)



 



(please note this will remove any downloaded music for off line use)



 



Let us know how you get on.

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11 replies

Userlevel 7
Badge +5

Hi @Martijn.Keymis 

 

I’ve not seen anybody else reporting this so would you try the following.

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

(please note this will remove any downloaded music for off line use)

 

Let us know how you get on.

Userlevel 3
Badge +1

Hi there,

 

Thanks for answering. Unfortunately it didn’t really help, despite the followed steps…

Is it maybe something with the beta app? 

Userlevel 7
Badge +5

That could be yes, not gapless @Martijn.Keymis :sweat_smile:

Gapless is applied to the catalogue, not the app. But the problem mentioned above could be as well because the Beta app isn't behaving appropriately. You can wait for another Beta release or have the official release at the same time to compare. In fact, could you make that test and let us know?

Your support is very much appreciated :v_tone2:

Userlevel 3
Badge +1

Hi there,

 

I've tried everything as asked, but nu result. I even jumped out of the beta program...  Nothing.

 

Tracks that I've presaved won't get into my favorites 

Userlevel 7
Badge +3

Hello @Martijn.Keymis, is it possible that you just hit the limit of favourite tracks? How many do you have?

Have a nice weekend

Userlevel 3
Badge +1

628 tracks. I don't think so

Userlevel 7
Badge +5

That's really odd @Martijn.Keymis 

Did it stop saving your favourites from when? From 6.2.2.46 Beta? The official release is doing the same?

I'll be reporting your details directly to our team of Android devs :v_tone2:

Userlevel 3
Badge +1

It never stopped saving my favorites. 

It's just when I PRE-SAVE a track from an artist that it doesn't show up in my favorites when the track is released... I didn't work on the beta 6.2.2.46 and also not on the latest official app. 

Userlevel 7
Badge +5

Hi @Martijn.Keymis 

 

I’m confused!  What do you mean by PRE-SAVE?  I don’t know of this function?  You have an option to “Like/Heart” a  track which is added to your Favorites but not sure what you mean by PRE-SAVE?

 

Let us know! :) 

Userlevel 3
Badge +1

https://presave.io/

 

Link above ⏫

Many artists use it as a campaign. On the day of the release you get the track automatically in your favorites when you "PRE-SAVE" the track. Mostly you get the link to this site from their social medias. It works also on other streaming services, but unfortunately not with deezer while the function is available via their site. At the other streaming services it works fine 💪

Userlevel 7
Badge +3

Hello @Martijn.Keymis, that’s actually a very interesting feedback, sorry it took so long for us to understand what you meant, I guess we’re all not very familiar with this feature. I don’t have a good answer to provide yet, we’ll have to forward this to our teams.

Take care

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