Answered

Podcasts no loading

  • 12 August 2022
  • 4 replies
  • 134 views

Hi, I'm a regular listener to That UFO Podcast but for the last 2 months I have not been able to listen. Every time I try it says Error: failed to play. 

I have uninstalled and reinstalled the app numerous times. Deleted the cache, all the usual stuff and still not working.

Can someone help me please!?

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Best answer by Alfredo.Deezer 24 August 2022, 11:23

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4 replies

Userlevel 7
Badge +10

Hey @Jayprice, Sorry to hear that! 

Can you hear from other devices? 

Can you send me the link of the latest episode please? 

Thanks a lot 

Thanks Yula, I can hear from my laptop but not my phone. Here is the link - 

https://deezer.page.link/ZsfYuFgEeEqWh6cT7 

Userlevel 6
Badge +3

Hello @Jayprice 

There is already a new update of the Deezer app. Please update it to the new version and let us know if you are still having the error message on your mobile device. If possible, please also send us a screenshot of it to check it out

Thanks :) 

Hi there, i have the latest update. It works for other podcasts just not my favourite, very annoying. Here's the screenshot -