podcast quality on Deezer

  • 14 September 2020
  • 1 reply

I've been trying to listen to some podcasts, particularly relaxation ones. I can hear the background music but not the speech, which drops out, fades away, stutters and eventually disappears but the music keeps playing. Very  very annoying.

I've tried different podcasts, using 4g instead of WiFi etc, makes no difference. Help please!

1 reply

Userlevel 7
Badge +5

Hey @twincarbs55 

Sorry for the inconvenience. Thank you for your patience.

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2: