Answered

Playback error: jumps back

  • 24 June 2020
  • 5 replies
  • 54 views

After yesterday's update to version 6.2.5.1 there are appeared song play error: in the middle of the track playback jumps back, but time continues counting as is.
This bug affect at least half of all songs playing from "FLOW" and another online playing. For now, I didn't face this problem when hearing the downloaded track, but maybe it is because that list is short.


I am using HUAWEI Mediapad M5 8.4 with Android 9 & Deezer Premium.

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Best answer by Popov.Dmitriy 4 July 2020, 17:09

It looks like solved, but I'm not really sure why.

Maybe because of the fresh update, maybe because of the troubleshooting method.

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Userlevel 7
Badge +3

Hello @Popov.Dmitriy, thank you for reaching out. Can you try this troubleshooting method and let us know how you get on?

We really appreciate your feedback, thank you :slight_smile:

It looks like solved, but I'm not really sure why.

Maybe because of the fresh update, maybe because of the troubleshooting method.

Userlevel 7
Badge +5

Keep us posted in case it happens again @Popov.Dmitriy as long as you're enjoying Deezer, it's all we care about :wink:

For the past month or so the app has been 'jumping' tracks, much like what you would hear on a scratched CD.  I reported the matter as suggested but the issue persists. I had to reinstall the app and also had to download my Playlists afresh. Some tracks crash when selected, they sound like they are 'dubbed' over each other.

Userlevel 7
Badge +5

Thanks for reporting @KenVirtuoso 

Is this happening in which Deezer app version? Our devs were working on solving the problem :thumbsup_tone2:

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