play button will not play

  • 11 July 2019
  • 5 replies

Userlevel 3
just started tonight. i pressed play button but nothing happens. no sound at all. deleted cookie and cache. still no sound.

Best answer by Rob Igo 11 July 2019, 10:38

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5 replies

Userlevel 7
Badge +8
Hi @bluegrass

when you press the play button does the button turn to the pause button?

Also try this:-

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

let us know how you get on 🙂
Userlevel 7
Badge +8
Hi @Naledi.Seopa

have you tried my instructions above? (the exact order)?

Let us know 🙂
Userlevel 3
i am using a desktop computer and use the website not the app.
Userlevel 7
Badge +8
Have you tried clearing cookies and cache from your browser @bluegrass ?
I have same situation my music cant play it keeps on loading..